ClearPass Onboard licenses not showing as available after deleting significant number of users?

[tarnold · Accepted solution]

Did you just delete the certs?

The counts are calculated once a day so the lic will reset during the night and you should see the update count the following day.

[bjackson@lccc.edu]

Thank you for that confirmation. That's what I thought but could not confirm

[bjackson@lccc.edu]

I did not delete the certs, I deleted all but a few devices, over 1000 delted. I have only seen a slight change in the number of licenses allocated and it is still indicating an error for exceeding the number of licenses?

[tarnold]

Is it a onboard lic error or device count error on the appliance?

If its onboarding the lic are based on certs NOT the devices, so you will need to delete unused certs.

[bjackson@lccc.edu]

The license count now looks good but I'm still seeing the following error on the admin console:

license.msg.errAuthCountExceed.Onboard

Cluster License Summary
	License Type	Total Count	Used Count	Updated At
1	Policy Manager	5000	189	2014/01/06 03:07:01
2	Guest	200	3	2014/01/06 03:07:01
3	Onboard	1000	4	2014/01/06 03:07:01
4	ClearPass Enterprise	25	0	2014/01/06 03:07:02

Note: The ClearPass Enterprise license count is inclusive of 25 endpoints for each server node.

Server License Summary
	Server	License Type	Total Count	Used Count	Updated At
1	10.1.2.67	Policy Manager	5000	189	2014/01/06 03:07:01
2	10.1.2.67	Guest	200	3	2014/01/06 03:07:01
3	10.1.2.67	Onboard	1000	4	2014/01/06 03:07:01
4	10.1.2.67	ClearPass Enterprise	25	0	2014/01/06 03:07:02