Super Contributor I

Re: ClearPass Policy Manager Profiling

I have the following issue.


I have configuration service with authentication (domain controller), Authorization (Endpoint Repository),  Role(none),


In the Enforcement attachment image.


When one device login in the ssid 802.1x. In the Identity Endpoint not assigned Profiled. The alert in access tracker is Policy server Failed to get value for attributes=[OS Family].




Guru Elite

Re: ClearPass Policy Manager Profiling

Can you please post  screenshot of the error?


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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Re: ClearPass Policy Manager Profiling

In the Endpoint database make sure that the device you are connecting from has the information available.


That error might be indicating that the Endpoint profile for the device is missing the  [OS Family] attribute.


The device profile might be blank and only has the MAC address.








If it is blank and you have an open SSID (for guests for example) that also has the dhcp help address configured try connecting to that SSID and then check the Endpoint profile again to see if it has all the information.



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