@cjoseph wrote:
You should re-open the case and send the logs from the failed devices to see if they can figure out the issue.
I am an user who cannot connect to our Company Aruba wifi which I would only use for my personal needs. I have never created support case, thus I cannot reopen it (Another person in this topic did)...
As a user, it seems that I cannot create the official suport case. I guess that I would need to contact our IT for that? Well, our Coorporation's IT Help Desk is located at another continent, but I can try to ask our Local Techs.
Regarding 'LOGS' you asked, do you mean the ones saved on my phone or something that our IT can access?
Is there any other information you will need?
Thank you for clarifying this.