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ClearPass: Upgrade VMware tools

This thread has been viewed 8 times

  • 1.  ClearPass: Upgrade VMware tools

    MVP GURU
    Posted Oct 29, 2015 06:23 AM

    Hi,

     

    Upgrade VMware tools is supported or not ?

    Because from last release note (6.5.4) :

     

    For Known issue 30902 : the solution is :

    VMware tools version 9.10.0 that ships with ClearPass 6.5.4 is incompatible with ESXi 5.5.
    Workaround: Restart the ClearPass virtual machine to recover from this state. To enable snapshot
    functionality, install a compatible version of VMware tools from the vSphere client. In the vSphere
    client, right-click on ClearPass VM, select Guest > Install/Upgrade VMware Tools, and then choose
    the Automatic Tools Upgrade option. This will install VMware tools version 9.4.10, which enables
    snapshot functionality.



  • 2.  RE: ClearPass: Upgrade VMware tools

    Posted Oct 29, 2015 06:27 AM


  • 3.  RE: ClearPass: Upgrade VMware tools

    MVP GURU
    Posted Oct 29, 2015 06:45 AM

    Yes and... ?



  • 4.  RE: ClearPass: Upgrade VMware tools

    Posted Oct 29, 2015 07:38 AM
    misread your post


  • 5.  RE: ClearPass: Upgrade VMware tools

    MVP GURU
    Posted Nov 09, 2015 04:17 AM

    Any news ?



  • 6.  RE: ClearPass: Upgrade VMware tools

    EMPLOYEE
    Posted Nov 09, 2015 06:49 AM

    Please contact TAC.

     



  • 7.  RE: ClearPass: Upgrade VMware tools
    Best Answer

    MVP GURU
    Posted Apr 27, 2016 07:31 AM

    For information, the upgrade of VM tools is now supported by (Aruba) ClearPass

     

    From ClearPass Installation Guide :

    Manually Upgrading an ESXi Installation

    This section describes how to perform a manual upgrade of a VMware ESXi virtual machine. This procedure is recommended only if you experience problems when taking snapshots of a virtual machine on an ESXi version 5.x or 6.x.

     

    By default, ClearPass 6.6 comes with VMware Tools version 9.4.10.37835 installed in it. If you are going to perform a manual VMware Tools upgrade, you must first verify that a version of ClearPass is already installed.