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Occasional Contributor II

ClearPass upgrade to 6.5.7 fails

Currently running 6.5.0.71095 and when attempting to install ClearPass Cumulative Patch 7 for 6.5.0, 6.5.1, 6.5.2, 6.5.3, 6.5.4, 6.5.5 & 6.5.6 from Agents and Software Updates - Software Updates the update fails every time with the following message:

 

ERROR: Applying patch failed: Package upgrade failed
Time taken to install this patch is 5 minute(s) and 55 second(s).
Exiting with 255

 

I have tried a few times restoring from backup each time and while the Time taked varies the results are the same. Any suggestions?

Guru Elite

Re: ClearPass upgrade to 6.5.7 fails

Please open a TAC case for things like this.

| Tim Cappalli | Aruba Security | @timcappalli | timcappalli.me |

NOTE: Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba or Hewlett Packard Enterprise.
Occasional Contributor II

Re: ClearPass upgrade to 6.5.7 fails

Will do. Thanks Tim.

Contributor I

Re: ClearPass upgrade to 6.5.7 fails

Hi! did you solve this issue? I'm having exactly the same issue and the TAC is busy :S 

Occasional Contributor II

Re: ClearPass upgrade to 6.5.7 fails

Unfortunatly you will need TAC. They are the only ones that can delete the failed update to allow clearpass to download the update again.

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