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ClearPass upgrade to 6.5.7 fails

This thread has been viewed 6 times

  • 1.  ClearPass upgrade to 6.5.7 fails

    Posted Aug 25, 2017 07:14 AM

    Currently running 6.5.0.71095 and when attempting to install ClearPass Cumulative Patch 7 for 6.5.0, 6.5.1, 6.5.2, 6.5.3, 6.5.4, 6.5.5 & 6.5.6 from Agents and Software Updates - Software Updates the update fails every time with the following message:

     

    ERROR: Applying patch failed: Package upgrade failed
    Time taken to install this patch is 5 minute(s) and 55 second(s).
    Exiting with 255

     

    I have tried a few times restoring from backup each time and while the Time taked varies the results are the same. Any suggestions?



  • 2.  RE: ClearPass upgrade to 6.5.7 fails

    EMPLOYEE
    Posted Aug 25, 2017 08:06 AM
    Please open a TAC case for things like this.


  • 3.  RE: ClearPass upgrade to 6.5.7 fails

    Posted Aug 25, 2017 08:46 AM

    Will do. Thanks Tim.



  • 4.  RE: ClearPass upgrade to 6.5.7 fails

    Posted Aug 30, 2019 02:21 PM

    Hi! did you solve this issue? I'm having exactly the same issue and the TAC is busy :S 



  • 5.  RE: ClearPass upgrade to 6.5.7 fails

    Posted Aug 31, 2019 11:48 AM

    Unfortunatly you will need TAC. They are the only ones that can delete the failed update to allow clearpass to download the update again.