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Guru Elite

Re: Clearpass Authentication TimeOut

There are a number of reasons for EAP timeouts.  Do you have any more information like what devices are involved and what the error messages are?


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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Occasional Contributor I

Re: Clearpass Authentication TimeOut

I am currently having this issue with Mobile devices like iPhones or Android.  Users will stay on wireless for a while then can't get on the internert.  I look at Clearpass and see timeout.  How they are fixing it is shutting off wireless on their phones and turning back on.  

Guru Elite

Re: Clearpass Authentication TimeOut

Authentication method?

| Tim Cappalli | Aruba Security | @timcappalli | timcappalli.me |

NOTE: Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba or Hewlett Packard Enterprise.
Occasional Contributor I

Re: Clearpass Authentication TimeOut

802.1x

Guru Elite

Re: Clearpass Authentication TimeOut

EAP method? EAP server certificate details?

| Tim Cappalli | Aruba Security | @timcappalli | timcappalli.me |

NOTE: Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba or Hewlett Packard Enterprise.
Occasional Contributor I

Re: Clearpass Authentication TimeOut

Eap-Peap

with a Radius Server Certificate from our local Cert Server

Guru Elite

Re: Clearpass Authentication TimeOut

Have the client’s supplicants been properly configured to trust the EAP server certificate?

| Tim Cappalli | Aruba Security | @timcappalli | timcappalli.me |

NOTE: Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba or Hewlett Packard Enterprise.
Occasional Contributor I

Re: Clearpass Authentication TimeOut

I can speak on the iphones since I am on one.  When I connect to the Wireless first time I am asked to trust the Cert which I select Trust.  Is that what you are talking about?

Guru Elite

Re: Clearpass Authentication TimeOut

That’s not really properly configured, but yes, it should work. Do you have the same EAP server certificate on all nodes in the cluster?

| Tim Cappalli | Aruba Security | @timcappalli | timcappalli.me |

NOTE: Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba or Hewlett Packard Enterprise.
Occasional Contributor I

Re: Clearpass Authentication TimeOut

Yes we do.  I am sure there are other ways of pushing the cert out to phones but sadly that is the way we do it.

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