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Clearpass - Authentication error 216

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  • 1.  Clearpass - Authentication error 216

    Posted Jan 17, 2018 12:27 PM
      |   view attached

    Hi.

     

    I've been configuring a SSID to authenticate with AD, but I received the Error 216.

    Any idea with this error?

    I attach an image.

     

    Regards



  • 2.  RE: Clearpass - Authentication error 216

    Posted Jan 17, 2018 05:18 PM
    Did the password expired ?
    Does this happens with other AD accounts?


  • 3.  RE: Clearpass - Authentication error 216
    Best Answer

    EMPLOYEE
    Posted Jan 18, 2018 03:57 AM

    Check this list of ClearPass error codes to find that 216 is User authentication failed.

     

    If you search on the code 0xc000006d, you can see that the AD basically rejected the authentication and it can be for a number of reasons, like bad username, bad password, expired account, but also a clock mismatch between ClearPass and the AD.

     

    I would double check the clock/time on ClearPass and AD, the account, and if that appears all correct, you can try to leave and join the domain to see if that helps.

     

    Otherwise please work with Aruba TAC to do real-time troubleshooting.



  • 4.  RE: Clearpass - Authentication error 216

    Posted Jan 20, 2018 09:03 AM

    Hi..

     

    Thanks for your help.

     

    My issue is solved.

     

    Cheers.



  • 5.  RE: Clearpass - Authentication error 216

    Posted Mar 16, 2018 06:55 AM

    Hi

     

    What is the solution for error 216 / AD Windows 2012



  • 6.  RE: Clearpass - Authentication error 216

    Posted Mar 16, 2018 10:03 AM

    Hi.

    I remember that, i had to join the clearpass with AD, retype the username and password and select again the correct path.