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Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).
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Clearpass Extension installation issues

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  • 1.  Clearpass Extension installation issues

    Posted Nov 24, 2018 05:23 AM

    Good afternoon all!

    I've hit a brick wall with a clearpass installation i am working on. I'm attempting to install an extension from the store and i keep receiving the error "Error creating extension instance: store lookup failed"

    The funny thing is im able to see what stores are available, so i tried a few different stores and get the same issue. Ive confirmed no proxy is blocking access etc.

    has anyone else run into this before? i had a good search through the airheads forum and couldnt find anything relevant

     


  • 2.  RE: Clearpass Extension installation issues

    Posted Nov 24, 2018 04:10 PM

    Out of curiosity can you confirm version of CPPM in use?

     

    Are you trying to install from the API-Explorer or from the GUI under Guest?

     

    Please try restarting the extension-service and see if that helps.