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Clearpass Extension installation issues

Good afternoon all!

I've hit a brick wall with a clearpass installation i am working on. I'm attempting to install an extension from the store and i keep receiving the error "Error creating extension instance: store lookup failed"

The funny thing is im able to see what stores are available, so i tried a few different stores and get the same issue. Ive confirmed no proxy is blocking access etc.

has anyone else run into this before? i had a good search through the airheads forum and couldnt find anything relevant


Re: Clearpass Extension installation issues

Do you have an HPE Passport account defined under software updates?

If this response is more than 1 year old, it may no longer be accurate. Please consult official Aruba documentation, TAC or your Aruba SE.

| Aruba Alumni | @timcappalli | |


Re: Clearpass Extension installation issues

Out of curiosity can you confirm version of CPPM in use?


Are you trying to install from the API-Explorer or from the GUI under Guest?


Please try restarting the extension-service and see if that helps.


Best Regards

ClearPass Product Manager

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