Security

last person joined: 11 hours ago 

Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).
Back to discussions
Expand all | Collapse all

Clearpass Guest - Sponsor Confirmation [SMTP error]

This thread has been viewed 11 times

  • 1.  Clearpass Guest - Sponsor Confirmation [SMTP error]

    Posted Feb 07, 2018 04:34 PM

    Hi...

     

    I've configured a clearpass guest with sponsor confirmation, however when i tried to send me an email i received the following error:

     

    ClearPass Guest>Configuration>Receipts>Email receipt>Test Mail Settings"

     

    authentication failure [SMTP: STARTTLS failed (code: 220, response: 2.0.0 SMTP server ready)]

     

    From:

     

    ClearPass Policy Manager>Administration>External Servers>Messaging Setup>Send Test Email

    successfully sends a message

     

    Clearpass Policy Manager 6.6.9.102777

     

    any idea?

     

    Thanks in advance.



  • 2.  RE: Clearpass Guest - Sponsor Confirmation [SMTP error]

    EMPLOYEE
    Posted Feb 08, 2018 11:04 AM

    Hi,

     

    In Administration » External Servers » Messaging Setup , are you using connection seucirty SSL or Start TLS and proivded username/password details then we need import SMPT server certificate in to Truist list or try disable TLS on SMTP and check the status.

     

    Regards,

    Pavan

      


  • 3.  RE: Clearpass Guest - Sponsor Confirmation [SMTP error]

    Posted Feb 08, 2018 11:36 AM

    Hi.

     

    I'm using starttls provided by username and password and i imported certificate to trust list and the issue persist.

    I tried to disable TLS on SMTP and the status is the same.



  • 4.  RE: Clearpass Guest - Sponsor Confirmation [SMTP error]

    EMPLOYEE
    Posted Feb 08, 2018 01:15 PM
    Please work with Aruba TAC to debug in realtime.


  • 5.  RE: Clearpass Guest - Sponsor Confirmation [SMTP error]

    Posted Feb 08, 2018 03:37 PM

    Hi Tim...

     

    I'm going to open a case with TAC to debug in realtime.

     

    Thanks