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Frequent Contributor I

Clearpass Guest - Sponsor Confirmation [SMTP error]

Hi...

 

I've configured a clearpass guest with sponsor confirmation, however when i tried to send me an email i received the following error:

 

ClearPass Guest>Configuration>Receipts>Email receipt>Test Mail Settings"

 

authentication failure [SMTP: STARTTLS failed (code: 220, response: 2.0.0 SMTP server ready)]

 

From:

 

ClearPass Policy Manager>Administration>External Servers>Messaging Setup>Send Test Email

successfully sends a message

 

Clearpass Policy Manager 6.6.9.102777

 

any idea?

 

Thanks in advance.

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MVP Expert

Re: Clearpass Guest - Sponsor Confirmation [SMTP error]

Hi,

 

In Administration » External Servers » Messaging Setup , are you using connection seucirty SSL or Start TLS and proivded username/password details then we need import SMPT server certificate in to Truist list or try disable TLS on SMTP and check the status.

 

Regards,

Pavan

  

Pavan Arshewar | ACCP

If my post address your queries, give kudos and accept as solution!
NOTE: Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba or Hewlett Packard Enterprise.
Highlighted
Frequent Contributor I

Re: Clearpass Guest - Sponsor Confirmation [SMTP error]

Hi.

 

I'm using starttls provided by username and password and i imported certificate to trust list and the issue persist.

I tried to disable TLS on SMTP and the status is the same.

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Moderator

Re: Clearpass Guest - Sponsor Confirmation [SMTP error]

Please work with Aruba TAC to debug in realtime.


If this response is more than 1 year old, it may no longer be accurate. Please consult official Aruba documentation, TAC or your Aruba SE.

| Aruba Alumni | @timcappalli | timcappalli.me |

Highlighted
Frequent Contributor I

Re: Clearpass Guest - Sponsor Confirmation [SMTP error]

Hi Tim...

 

I'm going to open a case with TAC to debug in realtime.

 

Thanks

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