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Re: Clearpass - Invalid credentials update


@cappalli wrote:
We're aware of issue.

This appears to be happening again on all of my servers :(

HPE needs a service status page we can check for "vaporized" cloud services ;)


Bruce Osborne - Wireless Engineer
ACCP, ACMP

All opinions written here are my own and do not necessarily reflect the views and opinions of my employer or Aruba Networks

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Regular Contributor II

Re: Clearpass - Invalid credentials update

Today I'm seeing this one:

"Unknow Error - ('The read operation timed out',)
Check details entered, Network Connectivity, http_proxy credentials.
Click on 'Check Status Now' after correcting the configuration."

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Re: Clearpass - Invalid credentials update


jkoelker@orcsd.org wrote:

 

"Unknow Error - ('The read operation timed out',)


Don't you love it? Perhaps English is not the main language used by the developers or by QA. 


Bruce Osborne - Wireless Engineer
ACCP, ACMP

All opinions written here are my own and do not necessarily reflect the views and opinions of my employer or Aruba Networks

Highlighted
Regular Contributor II

Re: Clearpass - Invalid credentials update

Typos I can forgive - I just wish I didn't get some sort of communication error every few weeks.....

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Contributor I

Re: Clearpass - Invalid credentials update

This has been unfortunatley becoming a regular occurance. I opened up a TAC ticket and even they had no idea about this outage. 

 

I wish aruba was more informative to us and their team when these services are down

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Regular Contributor II

Re: Clearpass - Invalid credentials update

I also opened a case with TAC. I'll see what they have to say. Hadn't actually considered the possibility that it might be at their end....

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Re: Clearpass - Invalid credentials update


jkoelker@orcsd.org wrote:

Hadn't actually considered the possibility that it might be at their end....


I knew it was at their end. I am using 2 different accounts. I now have 10 servers (5 prod & 5 dev) emailing me system errors complaining :(


Bruce Osborne - Wireless Engineer
ACCP, ACMP

All opinions written here are my own and do not necessarily reflect the views and opinions of my employer or Aruba Networks

Highlighted
Contributor I

Re: Clearpass - Invalid credentials update

They had the same issue this past weekend

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New Contributor

Re: Clearpass - Invalid credentials update

We are also experiencing the same issue.

 

Going directly to https://clearpass.arubanetworks.com/ eventually results in a "504 Gateway Time-Out" error.clearpass error.JPG

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Re: Clearpass - Invalid credentials update

For thise on the new ASP portal system, please vote for my "idea" for a status page for services. 

Customers need an online resource to check the status of HPE Internet Services. For instance, currently the ClearPass Update service is down but some customers think it is a configuration error.

 

https://innovate.arubanetworks.com/ideas/MISC-I-630

 


Bruce Osborne - Wireless Engineer
ACCP, ACMP

All opinions written here are my own and do not necessarily reflect the views and opinions of my employer or Aruba Networks

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