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Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).
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Clearpass Policy manager is not accessible.

This thread has been viewed 3 times

  • 1.  Clearpass Policy manager is not accessible.

    Posted Oct 20, 2014 07:06 AM

     

    Dear Concerned,

     

    I am not able to access the policy manager. It giving a error.

     

    Untitled.jpg



  • 2.  RE: Clearpass Policy manager is not accessible.

    EMPLOYEE
    Posted Oct 20, 2014 07:23 AM
    Did you just do an upgrade/update?


  • 3.  RE: Clearpass Policy manager is not accessible.

    Posted Oct 20, 2014 07:29 AM

    I didnt upgrade nor update it. Due to not properly shutdown. After the power boot process it giving this error.



  • 4.  RE: Clearpass Policy manager is not accessible.

    Posted Oct 20, 2014 08:29 AM
    do you have access to the console ? Maybe the we server service didn't start properly ?

    Try restarting that service


  • 5.  RE: Clearpass Policy manager is not accessible.
    Best Answer

    EMPLOYEE
    Posted Oct 20, 2014 09:00 AM

    Try running "service restart all" from the CLI.



  • 6.  RE: Clearpass Policy manager is not accessible.

    Posted Oct 20, 2014 11:40 PM

    At the time of boot process, most of the services would not be start, that services are highlighted with (failed) inidcation.



  • 7.  RE: Clearpass Policy manager is not accessible.

    EMPLOYEE
    Posted Oct 20, 2014 11:42 PM
    You should open a TAC case. They can access the shell and dive into the logs.