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Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).
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Error on my clearpass onboard

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  • 1.  Error on my clearpass onboard

    Posted Apr 24, 2013 05:21 AM

    Error Message

     

    Hello All,

     

    Here I attach error that I found in my enviroment. Can someone explain to me how can I troubleshoot this problem. Thank You


    Syazwan

     

     

     

     

     



  • 2.  RE: Error on my clearpass onboard

    EMPLOYEE
    Posted Apr 24, 2013 08:08 AM

    What versions of software are you running and what client did you get this error on?

     



  • 3.  RE: Error on my clearpass onboard

    Posted Apr 24, 2013 08:38 PM

    My Clearpass version is 6.0.1.46054. This error appear when my client want to authentication using onboard,my client using windows 7 on his laptop.



  • 4.  RE: Error on my clearpass onboard

    EMPLOYEE
    Posted Apr 24, 2013 09:39 PM

    Do any of the other clients like android work?

     



  • 5.  RE: Error on my clearpass onboard

    Posted Apr 24, 2013 09:48 PM

    Other device also appear same error went authenticate using onboarding.I already restart some service like radius service in CPPM,but still appear this error.Do I need to update new patches for clearpass?



  • 6.  RE: Error on my clearpass onboard

    EMPLOYEE
    Posted Apr 24, 2013 09:50 PM

    I would say, try restarting the whole server, if you did not.  If that does not work, you will have to open a support case.

     



  • 7.  RE: Error on my clearpass onboard

    Posted Apr 24, 2013 09:55 PM
    Ok Thank You.If after restating the whole server but still problem.I will open this case to support.