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Guest Expiration Notification - does a methode to CC the sponsore exist?

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  • 1.  Guest Expiration Notification - does a methode to CC the sponsore exist?

    Posted Oct 08, 2019 06:18 PM

    I would like the ability to CC in the Guest Sponsor when the Guest expiration warning email is generated for the guest. This post sugested 2 options: 2018 Post - Notification-of-guest-accounts-due-to-expire-in-X-days I have tried both of them and neither work. Has anyone found a way to do this?

     

    Joe

     



  • 2.  RE: Guest Expiration Notification - does a methode to CC the sponsore exist?
    Best Answer

    EMPLOYEE
    Posted Oct 09, 2019 12:08 PM

    In the Expiration config, Set Send Copies to CC and set the value to '_admin'.  That special value should use the sponsor_email value of the account if it is set.



  • 3.  RE: Guest Expiration Notification - does a methode to CC the sponsore exist?

    Posted Oct 10, 2019 12:20 AM

    Thanks for reply Garth. I have configured this now in Guest Manager and have created a guest account that will expire in 2 days. I am the sponsor, so will see if I get an email tomorrow!guest manager cnfg.png



  • 4.  RE: Guest Expiration Notification - does a methode to CC the sponsore exist?

    EMPLOYEE
    Posted Oct 10, 2019 08:05 AM

    In Manage Accounts, hit Show Details on your test account and confirm sponsor_email is there.  If you are not manually entering it on the create form then you need your operator auth service returning it appropriately.  



  • 5.  RE: Guest Expiration Notification - does a methode to CC the sponsore exist?

    Posted Oct 10, 2019 05:22 PM

    Thanks. Yes 'sponsor_email' has the correct sponsor email value from the Guest account Show Details. expire_time is 31 hours from now so hopeing for an email later today.



  • 6.  RE: Guest Expiration Notification - does a methode to CC the sponsore exist?

    Posted Oct 15, 2019 03:18 AM

    Hi Garth, it looks to be working OK. I had a test account enabled for over  a month then extended it by 1 day from now. The expiration email did indeed get cc'd to the sponsor. Still waiting to see an account expire and notify without a manaul change, but I'm happy that it seems to do what we need.