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Guest issue

Hello

 

I have guest setup mac cacheing and with self registration without approval.  What I have works fine for iOS devives.  The users register and can logon.  When I try this with a WIndow 10 laptop, I am able to register but that is all.  I never get redirected or it I enter a different url, I am brought back to the signin page.  Looking at the instant GUI, I see that the Windows device is given a role of External CP, while my other devices are given the role I have on the instant.

 

Any help would be great!

Guru Elite

Re: Guest issue

What does the access tracker say for this client?  Is there any "access denied" URL on the client when this happens?


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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New Contributor

Re: Guest issue

Access Tracker was not much help.  I would see mac autt fail as expected but the client would never try again with the credentials. 

 

I tried using Firefox and it worked.  Reset everything tried again with I.E. and Edge and same as before. Tried Firefox again and it worked. I changed some of the security settings in ie and got that to work but not edge.

 

this is a lab setup with no valid cert on clear pass.  Is that the issue or is there something I need to do to get to work as expected with the 2 Microsoft browsers.

 

thanks

 

Guru Elite

Re: Guest issue

I think you should open a TAC case in parallel.  There are alot of details you probably cannot share here, but they will be necessary to solve your issue...


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.3 User Guide
InstantOS 8.3 User Guide
Airheads Knowledgebase
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