Hi All,
We have a very large Aurab Wifi Network in our enterprise. I am dealing with a situation where users are complaining that they can't access corporate emails using Wifi . This happen interminttently . After doing some research I find out the cause it happen when their devices moves from Corp SSID to Guest SSID.
The only work around is to click on the Guest SSId and select Forget this network. But then some other complain the same issue.
Our Corp SSID is 802.1x auth and all the mobile devices ( Android , IOS) are contolled and profiled by Airwatch.
Guest SSID is open and allow the device gets IP address it get authenticaed by Captive portal on Clearpass.
I am working to find out the solution if there is any rule or polices we can configure on clearpass to stop them moving from CORP SSID to Guest SSID automatically and stop getting an IP address from the DHCP scope which is resereved for Guest user
The problem is , lets say if the user is by mistake connected to Guest and if he comes back to CORP SSID, his Wifi still doesn't work becuase on the Controller now i see 2 profiles. Guest role and Corp-SSID user role.
I would really appreciate Aruab community memeber if they can suggest me better solution to fix this issue.