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Frequent Contributor I

How to factory reset clearpass credentials?

Hi , 

Would like to know if there are any options to factory reset a clearpass hardware unit.

https://community.arubanetworks.com/t5/AAA-NAC-Guest-Access-BYOD/Reset-admin-password-for-ClearPass/ta-p/267386

Am not able to login using appadmin, eTIPS123, the unit does not have any active support.

Aruba Employee

Re: How to factory reset clearpass credentials?

Do you have access to the UI?

MVP
MVP

Re: How to factory reset clearpass credentials?

If you have admin access to the WEBGUI you can reset the cluster password, if you loose both admin and appadmin you need help from TAC support to solve this.

 

See also https://community.arubanetworks.com/t5/AAA-NAC-Guest-Access-BYOD/How-to-recover-password-on-Clearpass-policy-Manager/ta-p/275363

Kind Regards Marcel Koedijk
HPE ASE Flexnetwork | ACMP | ACCP | Ekahau ECSE Design - Was this post usefull, Kudos are welcome.
Frequent Contributor I

Re: How to factory reset clearpass credentials?

moving forward from 6.6, if TAC intervention is required, it will affect most partners as demo units typically do not have running support.


Noted but nevertheless.

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