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Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).
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How to factory reset clearpass credentials?

This thread has been viewed 9 times

  • 1.  How to factory reset clearpass credentials?

    Posted Dec 02, 2019 01:26 AM

    Hi , 

    Would like to know if there are any options to factory reset a clearpass hardware unit.

    https://community.arubanetworks.com/t5/AAA-NAC-Guest-Access-BYOD/Reset-admin-password-for-ClearPass/ta-p/267386

    Am not able to login using appadmin, eTIPS123, the unit does not have any active support.



  • 2.  RE: How to factory reset clearpass credentials?

    EMPLOYEE
    Posted Dec 02, 2019 12:28 PM

    Do you have access to the UI?



  • 3.  RE: How to factory reset clearpass credentials?

    MVP EXPERT
    Posted Dec 02, 2019 02:23 PM

    If you have admin access to the WEBGUI you can reset the cluster password, if you loose both admin and appadmin you need help from TAC support to solve this.

     

    See also https://community.arubanetworks.com/t5/AAA-NAC-Guest-Access-BYOD/How-to-recover-password-on-Clearpass-policy-Manager/ta-p/275363



  • 4.  RE: How to factory reset clearpass credentials?

    Posted Dec 02, 2019 08:07 PM

    moving forward from 6.6, if TAC intervention is required, it will affect most partners as demo units typically do not have running support.


    Noted but nevertheless.