Hello Folks,
I'm running into an odd issue,
in my guest WiFi environment, I have users to self-register through Clearpass captive portal and get access for 1 day,
I have daily different 200 to 250 connected fine with the normal scenario: users get access for 24 hours and then after time expiry account get deleted from Guest DB and a CoA sent to the controller to disconnect the user from the network.
along with that, I have few random users (about 20 users) with the following issue: account gets expired after 24 hours BUT NOT DELETED from Guest DB.
focusing on these affected accounts, I found no access tracker entries using the filter "username = <user registration email>"
Please note working and non-working users are connected through same SSID same controller same network segment,
Please advise,