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Occasional Contributor II

No Captive Portal redirect on iPhones only

Hi,

We have Aruba IAP solution managed by central using clearpass for guest portal.

Clearpass has a specific https cert and VAP has a wildcard cert.

Guest captive portal redirect and login works on windows10, ubuntu, MAC osx and Andriod. but simply doesn't work on any iPhone. tried different versions.

Tried with CNA on and off but no luck.

Even manually entering captive portal page URL didn't work.

Has anyone come across this issue? 


Accepted Solutions
Occasional Contributor II

Re: No Captive Portal redirect on iPhones only

Upgrade of firmware to latest resolved the issue.

 

View solution in original post


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MVP Guru

Re: No Captive Portal redirect on iPhones only

Is the certificate in use on the IAP/CPPM trusted by the Trust List on your iOS device?

 

https://support.apple.com/en-gb/HT204132


ACMP, ACSA, ACDX #985
If my post addresses your query, give kudos:)
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New Contributor

Re: No Captive Portal redirect on iPhones only

I experienced this same issue. It came down to not having an IP address configured on the SVI. The iPhone tried to reach out to the internet and couldn't.

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Occasional Contributor II

Re: No Captive Portal redirect on iPhones only

Thanks Justin. You mean on virtual controller? Can you elaborate a bit more please? 

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Occasional Contributor II

Re: No Captive Portal redirect on iPhones only

Thanks Craig.

 

It is standard DigiCert Inc cert. checked the link. it is in trust list.

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MVP Expert

Re: No Captive Portal redirect on iPhones only

Have you tried enabling AirPlane mode to make sure the device is only connected to wifi?

Also can you share your guest logon user role ACLs ?

Sent from Mail for Windows 10
Thank you

Victor Fabian
Lead Mobility Architect @WEI
AMFX | ACMX | ACDX | ACCX | CWAP | CWDP | CWNA
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Occasional Contributor II

Re: No Captive Portal redirect on iPhones only

Hi Victor,

 

One of the phone we were testing has no SIM. definitely only on wi-fi.

 

Here are guest-redirect rules:

Enjoybullife_0-1592311998383.png

Thanks,

Pavan.

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Occasional Contributor II

Re: No Captive Portal redirect on iPhones only

Guest-logon is allow all at the moment.

Occasional Contributor II

Re: No Captive Portal redirect on iPhones only

Upgrade of firmware to latest resolved the issue.

 

View solution in original post

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