No access to ClearPass Policy Manager

Hi experts,


I have just installed ClearPass in a VM. I have also added the (software evaluation) license and activated the product . However, two weird things occur:


- After setting the cluster password when prompted by the system for the first time and then changing the password for the CLI user appadmin, this password is only valid for the CLI user appadmin. For the GUI user admin, I still have to use admin/eTIPS123, which is weird as I thought this should be the same as for the CLI user appadmin.


- When trying to access the ClearPass Policy Manager with admin/eTIPS123, the CPPM screen appears as blank (attached), and therefore no action can be taken. However, I can access ClearPass Guest (attached as an example), ClearPass Onboard and ClearPass Insight successfully and the corresponding screens appear with all the icons and options as they should be. What can happen? Is there any CLI command to see if all the services are up or to see if everything is fine?



Guru Elite

Re: No access to ClearPass Policy Manager

Cluster and appadmin are different credentials than the GUI admin account. You need to change that password in the GUI.

If you’re using Chrome, a change in Chrome 58 messed with the AJAX engine. Resize your browser window and everything will appear.

| Tim Cappalli | Aruba Security | @timcappalli | |

NOTE: Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba or Hewlett Packard Enterprise.

Re: No access to ClearPass Policy Manager

Hi Tim,


Thanks very much, as you said it is a Chrome issue and resizing the browser solved the problem. Now I can start labs with CPPM :)

For the password issue, I will change it in the GUI.


Thanks again,



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