Contributor I

Onboarding Profile installation failed

Has anyone recieved the following error when loading a provisioning profile to and iOS device that already has a existing Mobile Device Enrollment profile, had have a solution


"Profile Installation Failed...Remove the profile "Mobile Device Enrollment" before installing the profile


I have to be able to support two profiles on the device as we transition from Amigopod to Clearpass onboarding.


I did try changing the name of the new profile from 'mobile device enrollment' to 'mobilie device access' and received the same error message






Re: Onboarding Profile installation failed

Most mobile devices will not let you support two profiles for the same SSID. You can import the Amigopod certs ca and singing ca into CPPM so policy manger trust the certs that are presented and will auth the devices with the old profiles.

Just remember if OCSP is turned on the client or CPPM they will need to get to the old Amigopod server to check for revocation.
Thank You,

--Give Kudos: found something helpful, important, or cool? Click Kudos Star in a post.

--Problem Solved? Click "Accepted Solution" in a post.
Contributor I

Re: Onboarding Profile installation failed


In this case the customer will be using new ssids. Actually it's a whole new controller infrastructure as well. I am going to open a TAC case this morning. I will let you know what the resolution is. Thank you for your response


Randall Bobula | 224-301-6401224-301-6401> mobile
Aercor Wireless| Consulting Engineer |rlbobula@aercor.com224-301-6401>
MVP Expert

Re: Onboarding Profile installation failed


Just a quick question.. In IOS - did you do this using native browser Safari or Chrome? I kept getting this errormessage when I had Chrome as default browser. Then I tried Safari and it worked immediately.


If thats not the case - will be interresting to see what the problem was.

John Solberg

-ACMX #316 :: ACCX #902 :: ACSA
Aruba Partner Ambassador
Intelecom/NetNordic - Norway
Remember to Kudo if a post helped you! || Problem Solved? Click "Accept as Solution" in a post!
Search Airheads
Showing results for 
Search instead for 
Did you mean: