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Onguard Client "unknown status" issue

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  • 1.  Onguard Client "unknown status" issue

    Posted May 30, 2017 06:59 AM

    Hi guys,

     

    right know I'm sitting at a customer and we implemented Onguard. Everything is working fine but we are facing a problem with the Windows agent. 

    After the client is collecting the system information it states for a short time the right client information (e.g. "HEALTHY" or "UNHEALTHY") with the right colour code. After a short time the agent show only the message "UNKNOWN STATUS".

    The Mac agent works fine. 

    The only workaround I found is to restart the clearpass agent service. After this the client states the right status until the it's changed again.

     

    Does anyone have the same problem? 



  • 2.  RE: Onguard Client "unknown status" issue

    EMPLOYEE
    Posted Jun 01, 2017 09:04 PM

    Please open a TAC case.



  • 3.  RE: Onguard Client "unknown status" issue

    Posted Jun 19, 2018 02:46 AM

    Hi,

     

    Is the user's PC installed with OnGuard Agent a network environment that allows external network or DNS query?

     

    It may be a different problem, but if you try to connect a CRL server on the internet when OnGuard Agent is running and there is no internet connection, there may be a delay in checking.

     

    Thank you.