Occasional Contributor II

Printer not hitting MAC rule

Hi ,

I have a Spare printer connected to LAN port and when i check the logs it is hitting EAP TLS service and not hitting MAC rule which is below EAP-TLS rule .

It is getting rejected


The authentication method in access tracker is showing blank

Error Code:
Error Category:
Authentication failure
Error Message:
User not found

RADIUS Test AD Wired - User not found.
Cannot select appropriate authentication method


I am not sure why printer us hitting EAP service

Super Contributor II

Re: Printer not hitting MAC rule

Can you post summary screenshots of both services?

~Trinh Nguyen~
Boys Town
MVP Guru

Re: Printer not hitting MAC rule

In general, the MAC authentication service should be above the 802.1X service for the same SSID.


The authentication method (MAC/802.1X) is evaluated after the service has been selected. If a request does not match the right service, either add modify the service condition rules of the service that should not match and/or move the rule that does not match before that wrongly matching rule.


Please note that how to order services and resolve conflicts like there is very fundamental ClearPass knowledge and doing the wrong thing can break complete networks. If you haven't engaged with a professional for design and advice, for a production environment you should do so.


If you have urgent issues, please contact your Aruba partner or Aruba TAC (click for contact details).
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