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Problem with SMS messaging in ClearPass Guest in CPPM 6.4

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  • 1.  Problem with SMS messaging in ClearPass Guest in CPPM 6.4

    Posted Sep 22, 2014 11:42 AM

    Hi,

    When I was running CPPM 6.3.4 I configured clearpass guest to email the guest user their  credentials and to also sms  them using Bulk SMS UK. This all worked just fine and dandy. I then upgraded  to CPPM 6.4 and although guest users can self register themselves ( this is a sponsored guest service) and receive an email from our ClearPass server with their credentials, there's no sign of an SMS messsge.

     

    I've checked the register page I created and it defintiely  says send credentials to user via SMS

    I can log onto the CPPM server and send an SMS to a mobile tel no,

    It's just when a user performs a self registration that there seems to be an issue with sending an SMS message.

     

    Any logs I can check to see if there are some eror messages?

     

    Rgds

    Alex



  • 2.  RE: Problem with SMS messaging in ClearPass Guest in CPPM 6.4
    Best Answer

    EMPLOYEE
    Posted Sep 23, 2014 02:54 AM

    Look in guest side under

     

    Home » Administration » Support » Application Log

     

    You will see an event when the email and Txt is being sent. 

     

    Screen Shot 2014-09-23 at 1.50.46 AM.png

     

    You may need to also enable debuging for guest. Just make sure you turn it off when you are done testing. 

     

    Screen Shot 2014-09-23 at 1.47.39 AM.png



  • 3.  RE: Problem with SMS messaging in ClearPass Guest in CPPM 6.4

    Posted Sep 23, 2014 05:16 AM

    Sigh!

    Greater than 160 chars in SMS message

    Problem fixed

     



  • 4.  RE: Problem with SMS messaging in ClearPass Guest in CPPM 6.4

    Posted May 27, 2016 05:03 AM

    Hi Troy,

     

    Where can I find the debug information from that plugin? 

     

    Kind regards,

     

    Jeroen