appreciate your detailed questions.
to answer them i found that i did not have the cert installed and as soon as i installed it downlaoded 1 of 2 user roles.
i am still waiting for the switch to dwonload the 2nd role.
i would imagine this would answer all of your questions.
i cant find anywhere in the logs in terms of why its not downloading the 2nd role. this switch is a replica of another switch which has downloaded the all other roles