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Occasional Contributor I

WebAuth Troubleshoot - Onguard Unknown

Hello, 

 

We're facing on trouble about onguard comportement. 

When device status switch to Unknown, Onguard don't doing a new health Check and no Webauth.

 

Therefore, the device keep unknown status despite several Radius authentication and get the wrong ACL. 

 

Did you already see this problem before ?

How can we automatize this health check ?

 

Onguard version : 6.7.6.109050

Onguard running as a service.

Onguard installed with msi installer with System account

 

Thank you for your help

 

Regards

Maxence

 

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