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What are the steps for RMA?

This thread has been viewed 21 times

  • 1.  What are the steps for RMA?

    Posted Dec 04, 2013 03:54 AM

    I just want to know how to apply for RMA?



  • 2.  RE: What are the steps for RMA?

    EMPLOYEE
    Posted Dec 04, 2013 07:18 AM
    You will need to open a new case with TAC.


  • 3.  RE: What are the steps for RMA?
    Best Answer

    EMPLOYEE
    Posted Dec 12, 2013 06:24 AM

    The RMA process is outlined in this document:

     

    http://support.arubanetworks.com/portals/0/TAC_QuickReferenceGuide.pdf

     

    Under the section "Return Material Authorization".

     

    Aruba Networks support will verify the diagnosis, and process the RMA according to entitlement.



  • 4.  RE: What are the steps for RMA?

    Posted Dec 12, 2013 06:38 AM

    Thanks :manvery-happy:



  • 5.  RE: What are the steps for RMA?

    EMPLOYEE
    Posted Oct 15, 2019 02:31 AM

    Hi Airheads team, 

    I have a question from Orange for a specific deal.

    when applying Lifetime Warranty and having a dead box, you call the TAC for a RMA.

    According the TAC_quickReferenceGuide.pdf", when returning a dead box to Aruba, the customer "may" have to pay the bill for transportation and import/export fees if any ?

    I am a little bit doubty : """"MAY"""""

    Is it country dependant ? 

    if yes, is there a list somewhere?

    if no, what's the rule ? 

    we bill the customer or not?

    Thank you for your help.
    Kind Regards,



  • 6.  RE: What are the steps for RMA?

    Posted Jun 03, 2020 07:00 AM

    Please note this URL is not accessible anymore: http://support.arubanetworks.com/portals/0/TAC_QuickReferenceGuide.pdf
    I am looking for a guide to RMA access points.

     

    Thanks 

     



  • 7.  RE: What are the steps for RMA?

    EMPLOYEE
    Posted Jun 03, 2020 07:55 AM

    This thread is very old, so it will be closed.  You should contact HPE support here:  https://www.arubanetworks.com/support-services/contact-support/