Hi Victor,
Did you configure ClearPass as DHCP relay under the VLAN the device lands?
I do not believe that the CPPM was configured for a DHCP relay, but I can check. I will need some guidance on how to confirm this. But what I can say is that all DHCP requests are going to our DHCP server and all clients are getting IP'd, but we can see that the profiling is not occurring as expected.
What type of authentication are you using?
Based on the "Service" summary for our corporate network, the authentication methods being used are EAP PEAP, EAP MSCHAPv2, and EAP TLS. The authentication source is our AD server.