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Occasional Contributor I

Why does my IAP guest network keep making users enter in username and password?

I have IAP 215's with 2 SSID's set up. One is a guest network but it keeps asking my users, primarily iPhone users to re-enter the username and password after the phone's screen turns off. Is there a way to prevent the users from needing to relogin?

Guru Elite

Re: Why does my IAP guest network keep making users enter in username and password?

Do you have ClearPass?

| Tim Cappalli | Aruba Security | @timcappalli | timcappalli.me |

NOTE: Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba or Hewlett Packard Enterprise.
Occasional Contributor I

Re: Why does my IAP guest network keep making users enter in username and password?

I am not sure. How do I find out?

Valarie Wiles
Information Technology Administrator

Strength of Nature Global, LLC
64 Ross Rd
Savannah, GA 31405

Office: 912-234-3700 Ext. 151
Direct: 912-544-0623
Mobile: 912-414-0313
Valarie.Wiles@songlobal.com
Guru Elite

Re: Why does my IAP guest network keep making users enter in username and password?

IT_Girl,

 

ClearPass would be an external radius server/guest access solution that you might have purchased.


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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MVP Expert

Re: Why does my IAP guest network keep making users enter in username and password?

IT_girl - Reason they ask is that this is most commonly solved by implementing MAC-authentication to avoid having to re-enter the username and passwords. Using a product like Clearpass for guest registration will also give you automatic MAC-address registration connected to the useraccount during that process. This in turn will provide you with an easy process for MAC-authentication and good userexperience.


Regards
John Solberg

-ACMX #316 :: ACCX #902 :: ACSA
Aruba Partner Ambassador
Intelecom/NetNordic - Norway
----------------------------
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Occasional Contributor I

Re: Why does my IAP guest network keep making users enter in username and password?

I did not purchase clear pass then.

Valarie Wiles
Information Technology Administrator

Strength of Nature Global, LLC
64 Ross Rd
Savannah, GA 31405

Office: 912-234-3700 Ext. 151
Direct: 912-544-0623
Mobile: 912-414-0313
Valarie.Wiles@songlobal.com
Guru Elite

Re: Why does my IAP guest network keep making users enter in username and password?

IT_Girl,

 

It might be easier to just have a WPA2-PSK SSID for guests, then.


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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Occasional Contributor I

Re: Why does my IAP guest network keep making users enter in username and password?

Is there not a fix for this?

Valarie Wiles
Information Technology Administrator

Strength of Nature Global, LLC
64 Ross Rd
Savannah, GA 31405

Office: 912-234-3700 Ext. 151
Direct: 912-544-0623
Mobile: 912-414-0313
Valarie.Wiles@songlobal.com
Aruba

Re: Why does my IAP guest network keep making users enter in username and password?

No you would need to have ClearPass in place.
Thank You,
Troy

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Guru Elite

Re: Why does my IAP guest network keep making users enter in username and password?


@IT_Girl wrote:
Is there not a fix for this?

Valarie Wiles
Information Technology Administrator

Strength of Nature Global, LLC
64 Ross Rd
Savannah, GA 31405

Office: 912-234-3700 Ext. 151
Direct: 912-544-0623
Mobile: 912-414-0313
Valarie.Wiles@songlobal.com

By default, a user on Aruba Instant will time out after 10 minutes of inactivity.  If you want to do something more creative, it will require an external policy server.


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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