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Why does my IAP guest network keep making users enter in username and password?

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  • 1.  Why does my IAP guest network keep making users enter in username and password?

    Posted Aug 19, 2015 04:17 PM

    I have IAP 215's with 2 SSID's set up. One is a guest network but it keeps asking my users, primarily iPhone users to re-enter the username and password after the phone's screen turns off. Is there a way to prevent the users from needing to relogin?



  • 2.  RE: Why does my IAP guest network keep making users enter in username and password?

    EMPLOYEE
    Posted Aug 19, 2015 04:19 PM
    Do you have ClearPass?


  • 3.  RE: Why does my IAP guest network keep making users enter in username and password?

    Posted Aug 19, 2015 04:21 PM
    I am not sure. How do I find out?

    Valarie Wiles
    Information Technology Administrator

    Strength of Nature Global, LLC
    64 Ross Rd
    Savannah, GA 31405

    Office: 912-234-3700 Ext. 151
    Direct: 912-544-0623
    Mobile: 912-414-0313
    Valarie.Wiles@songlobal.com


  • 4.  RE: Why does my IAP guest network keep making users enter in username and password?

    EMPLOYEE
    Posted Aug 19, 2015 08:47 PM

    IT_Girl,

     

    ClearPass would be an external radius server/guest access solution that you might have purchased.



  • 5.  RE: Why does my IAP guest network keep making users enter in username and password?

    Posted Aug 20, 2015 08:33 AM
    I did not purchase clear pass then.

    Valarie Wiles
    Information Technology Administrator

    Strength of Nature Global, LLC
    64 Ross Rd
    Savannah, GA 31405

    Office: 912-234-3700 Ext. 151
    Direct: 912-544-0623
    Mobile: 912-414-0313
    Valarie.Wiles@songlobal.com


  • 6.  RE: Why does my IAP guest network keep making users enter in username and password?

    EMPLOYEE
    Posted Aug 20, 2015 08:34 AM

    IT_Girl,

     

    It might be easier to just have a WPA2-PSK SSID for guests, then.



  • 7.  RE: Why does my IAP guest network keep making users enter in username and password?

    Posted Aug 20, 2015 10:22 AM
    Is there not a fix for this?

    Valarie Wiles
    Information Technology Administrator

    Strength of Nature Global, LLC
    64 Ross Rd
    Savannah, GA 31405

    Office: 912-234-3700 Ext. 151
    Direct: 912-544-0623
    Mobile: 912-414-0313
    Valarie.Wiles@songlobal.com


  • 8.  RE: Why does my IAP guest network keep making users enter in username and password?

    EMPLOYEE
    Posted Aug 20, 2015 10:41 AM
    No you would need to have ClearPass in place.


  • 9.  RE: Why does my IAP guest network keep making users enter in username and password?
    Best Answer

    EMPLOYEE
    Posted Aug 20, 2015 11:02 AM
    @IT_Girl wrote:
    Is there not a fix for this?

    Valarie Wiles
    Information Technology Administrator

    Strength of Nature Global, LLC
    64 Ross Rd
    Savannah, GA 31405

    Office: 912-234-3700 Ext. 151
    Direct: 912-544-0623
    Mobile: 912-414-0313
    Valarie.Wiles@songlobal.com

    By default, a user on Aruba Instant will time out after 10 minutes of inactivity.  If you want to do something more creative, it will require an external policy server.



  • 10.  RE: Why does my IAP guest network keep making users enter in username and password?

    Posted Aug 20, 2015 05:02 PM
    OK Thanks. I thought you could modify the default time out to say 24-hours or something.


  • 11.  RE: Why does my IAP guest network keep making users enter in username and password?

    Posted Sep 13, 2015 01:43 PM

    there is a timer you might give a try, not sure on the max time though

     

    edit your guest Network, show advanced options, in first tab Misc - Inactivity timeout



  • 12.  RE: Why does my IAP guest network keep making users enter in username and password?

    Posted Aug 20, 2015 03:29 AM

    IT_girl - Reason they ask is that this is most commonly solved by implementing MAC-authentication to avoid having to re-enter the username and passwords. Using a product like Clearpass for guest registration will also give you automatic MAC-address registration connected to the useraccount during that process. This in turn will provide you with an easy process for MAC-authentication and good userexperience.