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cant access into access tracker - keep getting an error (CPPM 6.1.0.50961 on CP-SW-EVAL platform )

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  • 1.  cant access into access tracker - keep getting an error (CPPM 6.1.0.50961 on CP-SW-EVAL platform )

    Posted Jun 14, 2013 09:37 AM

    ClearPass Policy Manager 6.1.0.50961 on CP-SW-EVAL platform

    Everything working well except the monitoring tab...it's seems that i cant press on nothing there without getting this error:

    (Access TrACKER also)

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    Please advise.

     

    Thanks

     

    Me



  • 2.  RE: cant access into access tracker - keep getting an error (CPPM 6.1.0.50961 on CP-SW-EVAL platform )

    Posted Jun 14, 2013 02:57 PM

    anyone? please...



  • 3.  RE: cant access into access tracker - keep getting an error (CPPM 6.1.0.50961 on CP-SW-EVAL platform )
    Best Answer

    EMPLOYEE
    Posted Jun 14, 2013 04:46 PM

    When did this start happening?

     



  • 4.  RE: cant access into access tracker - keep getting an error (CPPM 6.1.0.50961 on CP-SW-EVAL platform )

    Posted Jun 14, 2013 04:49 PM

    from the begning.

    just after i finish the install wizard reboot - and the system went up.

     

    just a small update:

    I tested it a little more, The issue I describe in the in the post  is accruing only when pressing on:

    • Live monitoring>Access Tracker
    • Live monitoring>Accounting
    • Live monitoring>OnGuard Activity


  • 5.  RE: cant access into access tracker - keep getting an error (CPPM 6.1.0.50961 on CP-SW-EVAL platform )

    EMPLOYEE
    Posted Jun 14, 2013 04:51 PM

    Do you have the original VM.?  Can you start from scratch?



  • 6.  RE: cant access into access tracker - keep getting an error (CPPM 6.1.0.50961 on CP-SW-EVAL platform )
    Best Answer

    Posted Jun 14, 2013 05:54 PM

    *A scratch start of 6.1 isnt needed becasue - it's from the moment i started to use the GUI after the install wizard finish the first reboot*

     

    Problem Solved! By tac advisory i installed all 4 patches from the support site (import update>cli offline update process) :smileyvery-happy:

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    Now everything working fine! :smileyhappy:

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    cjoseph - Thanks from your fast response to my lonely post :smileytongue: