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endpoint profile wrong

This thread has been viewed 3 times

  • 1.  endpoint profile wrong

    Posted Apr 16, 2014 02:38 PM

    I'm having an issue where Clearpass 6.2.6.62196 is profiling two of the same model make/model computers (Windows 7) incorrectly. They are not running any VM's. One is profiled as windows, the other as Linux Chrome OS. 

     

    Here's the Linux one:

     

    linux

     

    And Windows:

     

    windows.PNG

     

    Any thoughts as to why they are different? I think it's the Host User Agent since the DHCP options are the same. 



  • 2.  RE: endpoint profile wrong

    Posted Apr 16, 2014 04:17 PM

    Hi Josh,

     

    I've had this happen a couple of times. The best way to get this resolved is to open a TAC case and they'll make the necessary adjustments the next time they have an Endpoint Fingerprint update.

     

    Hope this helps!

     

    -Mike



  • 3.  RE: endpoint profile wrong

    EMPLOYEE
    Posted Apr 16, 2014 04:21 PM
    Also, once you update to 6.3, you'll be able to manually correct the
    endpoint.


  • 4.  RE: endpoint profile wrong

    Posted Apr 17, 2014 08:01 PM

    Would it not be a useful feature if we could force a re-fingerprint of a device from the CPPM GUI? That would help in this case and where no fingerprint info has been captured yet

     

    CT



  • 5.  RE: endpoint profile wrong

    Posted Apr 18, 2014 09:38 AM

    I contact TAC and this is indeed a bug. TAC is filing a bug ticket for this.