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Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).
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tips-checkup-service seems to be hanging on startup

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  • 1.  tips-checkup-service seems to be hanging on startup

    Posted Jun 03, 2013 10:58 AM

    Brand new ClearPass Policy Manager 6.0 appliance. Powered up, connected console cable, saw the startup....the gets to "tips checkup-service: [OK]" and hangs...have left it for thirty minutes now and it has not moved on....any ideas?

     

    Just want to get the basic config on there.



  • 2.  RE: tips-checkup-service seems to be hanging on startup

    EMPLOYEE
    Posted Jun 03, 2013 09:32 PM

    Paul,

     

    Are you still having an issue.

     

    One thing to remember is the first boot will always take 20-30 min to prepare the drives.



  • 3.  RE: tips-checkup-service seems to be hanging on startup

    Posted Jun 04, 2013 03:37 AM

    Been 16 hours now and no movement...



  • 4.  RE: tips-checkup-service seems to be hanging on startup

    EMPLOYEE
    Posted Jun 04, 2013 06:28 PM

    Ive done a quite a few hardware installs have never seen it hang like that. 

     

    Is there a way that you can take a screen shot of the page its sitting on. 

     

    Please open a TAC case. 



  • 5.  RE: tips-checkup-service seems to be hanging on startup

    Posted Jun 04, 2013 08:25 PM

    All resolved now - we wired up a keyboard and screen to the box and managed to get signed in. The install manual says wire up a console connection to a terminal and the device will be ready for configuration and you should get a login prompt - didn't get that on the console, but did on the connected screen.

     

    Thanks for the help....