Security

last person joined: yesterday 

Forum to discuss Enterprise security using HPE Aruba Networking NAC solutions (ClearPass), Introspect, VIA, 360 Security Exchange, Extensions, and Policy Enforcement Firewall (PEF).
Back to discussions
Expand all | Collapse all

upgrade from 6.5.6.81675 to 6.6.0 failed

This thread has been viewed 0 times

  • 1.  upgrade from 6.5.6.81675 to 6.6.0 failed

    Posted Mar 21, 2017 05:31 AM

    Hello,

     

    i'm trying to upgrade ClearPass CP-VA-25K to 6.6.0 from 6.5.6.81675, and after a while during the process of upgrading it shows a "restore failed" error, resulting in a migrated ClearPass without the original configuration. I've tried a couple of times in a maintenance window  giving the same result and, with so little time to make a good diagnosis, that's why i'm checking if there's something i'm not aware of that could be disrupting the migration.

    I've disabled backup during the process,  just ClearPass alone running...

     

    Does anybody did the same upgrade in the same scenario???

    Any clue what could be behind this restore failed error?? 

    it seems  to be not scarce of disk or resources, but don't know what's going on during the migration process and how to get useful detailed info of the progress...

     

    Thank you very much in advance,

    Javier



  • 2.  RE: upgrade from 6.5.6.81675 to 6.6.0 failed
    Best Answer

    EMPLOYEE
    Posted Mar 21, 2017 11:19 AM

    Please open a TAC case.



  • 3.  RE: upgrade from 6.5.6.81675 to 6.6.0 failed

    Posted Mar 22, 2017 05:18 AM

    Thank you, Tim.

    i've opened a case, they will try to load a backup and see what happens.

    Thank you again,

    Javier.