Training, Certification & Career

I wanted to start a thread for folks who are watching the ClearPass Essentials elearning videos.  If you have a question about a particular modules or slide please post it here and a member of the team will do our best to answer it.

 

A good amount of the review questions within the modules seem to be wrong. 

Thanks for the feedback.  Can you tell us which modules and question numbers are wrong?

 

Thanks!

I'll have to go back and figure out exactly which ones.

 

Another thing I've noticed, there are sections missing.  Module 17.1 is missing [Video: Web login traffic flow], and [Video: packet walkthrough].  There was something also missing in module 16, but I'll have to go back for that one as well.

Hi Christopher,

 

Module 1, section 1 has the same quiz that is at the end of Module 1, section 2. The overall design of the class seems to have the questions at the end of each Module, not in the middle of a Module like in Module 1.

 

Module 6 question 1: I've tried to answer the question in Chrome and in Safari and it will not let me submit the question. There are only two questions on this module, so I'm not able to complete this module.

 

There were definitely some issues in the questions in the previous modules. I'll be more diligent about updating this thread if I come across additional issues.

 

Additionally, we will receive a workbook with the online class similar to the workbook that was provided with the Mobility Bootcamp class?

 

Thanks!

 

-Mike

 

Mike,

 

Thanks so much for the feedback.  I've forwarded it on to our instructional designer.  He may reach out to you to try some different things to try and isolate the problem.

 

As for a workbook, you will get one when you attend the Lab portion of the course but not one that contains all the lecture materials.  Due to the style and number of animations/demos used when we looked at printing the modules it didn't work very well.  You can watch the modules as often as you want if you want to take notes.

 

Chris

Christopher,

 

One more thing. The person who is reading the slides is calling TACACS+ - "TAH-CACKS". I've always heard it called "TACK-AX." I was just wondering if you know which pronunciation is right?

 

I actually started to laugh the first time I heard the reader - but maybe I've been wrong all along.

 

Thanks!

 

-Mike

Interesting.  It's an intialism/acronym and not a word so not sure if there's a true pronunciation.  The developer who did the voiceover grew up in Singapore so it could be a British-English vs American-English difference.

I've gone through some more sections of the class. Here's my notes on potential errors and issues:

 

Module 8.3 - Demo - did not make any sound. I tried hitting the speaker button in the bottom right-hand corner multiple times, to no avail.

 

8.3 quiz #2 - Which of the following statements is true?

 

1. We can have multiple Enforcement Policies tied to a Policy Service.

2. We can send multiple enforcement attributes to the Network Access Device.

3. In case of no match in the Enforcement Policy conditions, a default attribute is sent.

4. The default Enforcement Profile sent is always a Deny Access Profile.

 

Says it's 3, I think it should be 2 - could be wrong

 

9.3 - has a totally different template when presented in the browser. You are not able to pause the slides or see the transcript tab, which is unfortunate. 

 

No quiz at the end of 9.3

 

-Mike

Mike-

 

Thanks for the input. We are checking into these items.

 

Kevin

Module 27 (Client experience) is blank.

Here's my updated notes on some more modules:

 

10.1 - Collectors - DHCP:

There are a lot of issues where the transcript does not line up with the dialog. Here's an example I found:

Transcript:

Here we see a <should be "an"> Aruba controller configured to forward DHCP packets to the <remove the word "the"> ClearPass by addition of the helper address <the word "command" is missing>.

Someone should really go through this class with a fine-tooth comb and verify the synergy between the two.

10.2 - Profile Config:

Demo - no sound. None of the demos have been working in this course.

Quiz:

3rd question: What database in the Policy Manager contains the device attributes derived by Profiling?

Answer: Onboard Devices Repository

Shouldn't it be the "Endpoints Repository"?

11 - Advanced Enforcement:

Slide: Access Tracker Output

The popup in this slide is poorly formatted; you can see right through it to the slide below and it's hard to read.

Demo - no sound.

12 - Building Policy Services

Policy Service Types slide

Slide states "Wireless 802.1x." It should be "Wireless 802.1X." This error is also in the transcript notes.

Slide states "Employee + Wired Switch = Wireless 802.1x policy service" - most likely should be "Wired 802.1x policy service"

I'm running Firefox, GA, version 22. The demo started up, said I didn't have a supported browser, and then just skipped right to the summary.

Thanks for the feedback, good points. I'll discuss with the team on making changes to these

So first off - I truly am getting a lot out of this Clearpass class. This has been one of the best online courses that I've taken in a 12-year networking career. The comments that I'm making about all the slides are simply to help Aruba increase the final polish of the product.

 

I'll be able to bust through some more of the modules this afternoon. I'll post additional comments at that time.

 

Thanks!

 

-Mike

 

==

 

Module 14 - Troubleshooting

 

Session Details slide

 

The pop-up messages are ineligible in this slide.

 

Demo has no sound.

 

Quiz - Question #1 - the correct answer is in a smaller font

 

==

 

Module 15 - IntroToCPGuest 

 

Integration with Policy Manager slide

 

The "Guest User Database" graphic is not formatted properly.

 

==

 

Module 16 - Guest Manager

 

Demo has no sound

 

==

 

Module 17, part 1 - NeedForWebLogin

 

There are two videos in this module and both are skipped right over in Chrome. The first one started, went straight to the second video, and then went right to the summary. Ouch.

 

This is definitely something I would like to have fixed because it should explain the work flow for a captive portal redirect. 

 

==

 

Module 17, part 2 - Web Login Customization

 

Slide - Page Settings

 

The graphic of "Confused? Review Web Logins" is poorly formatted and covers up the underlying text.

 

Slide - Page Settings #2 - 

 

The graphic for #4 covers up the underlying graphic and makes it hard to read. #5 is poorly formatted and has "http://www.google.co" on one line and an "m" on the next line.

 

Slide - Default Destination

 

The graphic on this slide covers up #2

 

No sound in the demo. Note: I'm pretty sure this demo is the wrong demo for this module. Even without the sound, this demo was focused on setting up a logging server under the CPPM in general - not a demo of the Web Login features.

 

==

Hey Mike, totally understand. Please keep the comments coming, we'll work on making the changes!

Here's some more notes from the next set of chapters:

 

Module #18, 1

 

"Video: Self-registration Packet W…" doesn't play anything

 

==

 

Module #18, 2

 

Slide: Sample Page

 

"The ClearPass Self-Registration Page" text is on-top of the graphic on this page.

 

Also, the disabled message at the end of this slide is horribly formatted and is unreadable. 

 

None of the three demos have sound.

 

===

 

Module #18, 3

 

Slide Mac Auth

 

The text on the slide is overwritten by the arrows. Also, the word "Authentication" is misspelled as "Authenticatio"

 

===

 

Module #20 - Admin Users

 

Slide: Using AD for admin users

 

The numbering in the transcript is messed up. Number 1 is indented, while number 2 seems to be part of number 1 - you'll see what I mean.

 

===

Here's the next set of notes:

 

Module #21 - IntroToOnBoard

 

Slide - Network Architecture

 

The "Web Login Page" text is not formatted for its respective square.

 

Slide - Onboard Workflow

 

The "OnBoarded Devices" square is not formatted in the center.

The "Certificates" square is not formatted in the center.

The "Web Login Page" text is pouring out of its square.

 

Slide - Over-the-air Provisioning

 

The lines on this page are on top of some of the text

The second half of this slide is illegible

 

Slide - Summary

 

There's an extra "3)" at the end of the transcript.

 

===

 

Module #22, 1 - Onboard CA

 

Slide - Onboard as Root CA

 

Clearpass is not capitalized in the second sentence of the transcript.

There are also multiple fonts used in this slide which look strange.

 

Slide - As Root CA

 

There is a different font used after point "3."

 

Slide - iOS device certificates

 

It says "(Animation)" in the transcript.

 

Slide - Delete

 

The graphic states "Amigopod Local Certificate Authority." There should be a graphic that references Clearpass instead.

 

The transcript also starts half-way down the page, rather than from the top line.

 

Slide - Summary

 

The list of items is indented in the first case and not indented in the other two examples.

 

===

 

Module #22, 2 - OnBoard CA Config

 

Slide - Submitting a CSR to Onboard

 

It's hard to read the graphics on this slide. The drop down menus overlap with the previous graphics.

 

Quiz - 

 

When you hit "submit," the response dialog box is formatted as transparent.

 

===

Here's more of notes:

 

Module #23, 2 - Onboard Networking Configuration

 

Slide - Redirecting Users on Single Network

 

The word "Provisioning Rule" and "Authentication Method Used" are spilling out of their respective squares.

 

Slide - OnBoarded Device using EAP-PEAP

 

This whole slide is a disaster. The arrow graphic overlaps on the text and just about everything is spilling out of their respective squares.

 

Slide - Summary

 

The narrator reads 4 distinct objectives of this module; the transcript only lists three.

 

===

 

Module #23, 3

 

Quiz - Question 4

 

The answer is EAP-PEAP, Captive Portal, MAC authentication. Is this right? I didn't read about MAC authentication as an Onboard SSID type. Also, if it is correct, can you please put "Pick 3" or something in this question. It took me 15 minutes to figure it out after trying a bunch of combinations.

 

===

 

Module 25 - Insight

 

Slide - Dashboard Widgets

 

The pop up slides are not synced to the narrator and are all over the place.

 

Slide - Administration

 

The audio loops a section about the "Test Notification Settings"

 

Slide - Summary

 

Point #5 begins with a lower case letter.

 

===

Thanks for the notes, we're looking into this

Btw, you're correct about Mod 23 Q4, answer is EAP-PEAP, Captive Portal and MAC authentication

Here's my notes from the remaining sections of the class. By the way, I was able to finish the quiz at the end of module 6 - thanks for making that happen!

 

-Mike

 

Module #26 - Cluster

 

Slide - Deployment Scenario - Centralized Campus

 

The word "DHCP" is split between two lines.

 

Slide - Deployment Scenario - Distributed

 

There word "Subscriber (VM)" in the Mid-size Branch circle is split between two lines.

 

===

 

Module #27 - QuickConnect

 

The whole transcript section of this module feels rushed and very much like a first draft.

 

Slide - Deployment Packages

 

There's a couple of different fonts in the transcript.

 

Slide - Support

 

There's a mix of bullets and numbers in the transcript which doesn't make much sense.

 

Slide - Browser Support

 

The QuickConnect URL is misspelled.

 

Slide - Advanced Options

 

The transcript is all over the place with bullets and numbered lists.

 

Slide - Summary Tab

 

The transcript has multiple fonts.

 

Slide - Client Experience

 

I believe there was a video that was supposed to play… for me, the page just displayed for 5 seconds and then moved unto the "User Interface Tab" slide.

 

===

 

Module #28 - Cisco Switch NAD

 

There are two slides entitled "Untitled Slide"

 

Slide - 802.1x authentication 

 

The "Clearpass Cisco Switch 802.1x Service" is outside of the formatted square and is two different colors.

 

Slide - MAC Authentication 

 

The "Clearpass Cisco Switch MAC Auth Bypass Service" is outside of the formatted square and is two different colors.

 

Slide - Enforcement profile

 

The orange box in the IOS code is not formatted properly.

 

===

 

Module #29 - Airgroup

 

Slide - Model 2

 

There's a number 2) listed in the transcript with no text.

 

Slide - Aruba Controller

 

The transitions in this slide are out of order.

 

Slide - Scenario

 

The graphic with the Username | Role has the word "teachers" displayed across two cells

 

Awesome, glad to hear that! We'll look into these too. By the way, do post back as well after attending the Clearpass Remote Lab course yeah, would appreciate your feedback on that too, thanks

One thing that would definitely help is to change the template on module 9.3. I'm doing some work with OnGuard in the near future and the fact that it's the only module that you can't pause is really problematic.

 

Any chance that you and your team can update that template?

 

Thanks!

 

-Mike

Oh you can't pause it? That's strange, we'll look into this. Thanks for notifying us

speaking as a british english person we pronounce it 'TACK - ACKS' 

 

 

I am just starting the e-learning course.

 

1. When registering, I never received the confirmation email.

2. I noticed the classes listed in my Proifile, but they are out of order.

3. The Course Overview says that 80% of the course is Lab and to register for a ClearPass Essentials remote lab class, but I do not see where to do that.

4. In CPE-1.2-Setup and Installation:

When first accessing the WebUI, they are showing the login screen. This is incorrect. Actually, you get the screen to enter a Policy Manager license key. I would probably move the Licensing part up to cover that first and then be prepared for the first licensing screen when setting up a new server.

 

--Bruce

 

Started looking at CPE-2.1-Intro to ClearPass for AAA

Transcripts are incorrect, especially for menu.

In the demo for Authentication, Authorization, and Roles the Role Mapping conditions are incorrect. Two conditions are listed, but ALL should be selected, not the default ANY in order to require both conditions to be true.

In CPE-2.2 Access Security Concepts

Section 8. 802.1X/EAP The viseo & dialog are cut off, missing most of the last paragraph in the transcript.

CPE-2.3-NADs

23. Demo configuring Aruba controller as a NAD.

When adding the server to the server group, the trainer does not click the "Add Server" button to actually add the server to the group! They just click "Apply".

*Sigh*

In CPE-3.1- Active Directory

14, Demo: Using AD attributes in Role Mapping

The trainer uses "Authorization:Active Directory memberOf EQUALS Executive"... This will not function as expected.

The correct condition is either "Authorization:Active Directory memberOf CONTAINS Executive" or (preferably) "Authorization:Active Directory Groups EQUALS Executive". The first solution could apply to any group containing the string "Executive". The second solution is more precise.

Hey Bruce, comments in line:

 

1. Did you receive this subsequently or never received it at all?

2. Indeed... I share your pain. We worked hard with our LMS provider trying to fix this, they were unable to. 

3. Ah - so in order to register for the lab class, you'll need to complete the e-learning modules. I see we have an email thread going on as well, we'll get you registered for a lab course :-)

4. Yup, so a bit of background on why we wanted to put the licensing later on in the course instead of at the start: Licensing is a complicated topic for ClearPass and we felt that the students would get more out of the licensing module if they first understood how the individual features worked. So that's why we try not to discuss it too much early on

 

---

@bosborne@liberty.edu wrote:

I am just starting the e-learning course.

 

1. When registering, I never received the confirmation email.

2. I noticed the classes listed in my Proifile, but they are out of order.

3. The Course Overview says that 80% of the course is Lab and to register for a ClearPass Essentials remote lab class, but I do not see where to do that.

4. In CPE-1.2-Setup and Installation:

When first accessing the WebUI, they are showing the login screen. This is incorrect. Actually, you get the screen to enter a Policy Manager license key. I would probably move the Licensing part up to cover that first and then be prepared for the first licensing screen when setting up a new server.

 

--Bruce

 

---

 

Btw Bruce, I'm looping in one of our developers and our publishing team to address your other points. 

Hi Bruce-

 

We are practically neighbors, I live in Roanoke.  Plus I have a son who teaches at Liberty Academy, and a son at LUCOMM.

 

I'll be looking over your comments about the course.  Thanks for taking the time to document these. Feel free to continue adding to them.  :)

 

Kevin

Kevin,

 

I guess you see that those family members are using Aruba wireless and ClearPass.

Liberty Academy has a big iPad initiative scheduled for next semester.

Definitely.  Both sons are Liberty grads as well.  Been watching the Aruba/Libertry relationship for many years.  :)

Hi Bruce!

 

I can help with some of these questions..

 

1. We purposely turned off confirmation e-mails for this course because in the confirmation e-mail, it explains we have received your payment and you are registered.. Even though one may have not paid etc. So we had to turn that off because it was misleading.
2. We are aware that the modules are out of order when listed in a profile. The only way we can change that is by setting pre-requisites, Example: Must watch Module 1, then Module 2, etc. But we have students that wanted the ability to skip around and view the modules that is most important to them.. Unfortunately the out of order modules is a trade off to view them in any order or at any time you would like.

 

Hope this helps, we really appreciate your feedback! 

 

Lauren

Thanks, Lauren.

 

My VAR had trouble finding out how to access the site to register and paarticipate in online training.

I thought this training was supposed to include a voucher for certification testing, but I have not yet received one.

 

Thanks again for your assistance.

Hi Chris,

 

I have not yet heard back from the instructional designer. I tried to pass Module 6 once again with Chrome, Firefox, and Safari on the Mac without any luck. I even tried IE11 on Windows 8.1 without any luck.

 

Unfortunately, I need to pass that test in order to prove that I have passed the class. Is this something that can get fixed in the next week or so? I should be done with the other sections at that time.

 

Thanks!

 

-Mike