Cloud activation key for Aruba OS switches

[esupport]

Q:

How can we find the cloud activation key for Aruba switches?

A:

We can use the following command to find the cloud activation key :

Aruba# show activate provision

 Configuration and Status - Activate Provision Service

 Activate Provision Service   : Enabled

  Activate Server Address      : device.arubanetworks.com

  Activation Key               : LKMNOPAB

The above command applies to the following switches:

Aruba 2920 Switch Series—WB.16.02.0012 or later

Aruba 2930F Switch Series—WC.16.02.0012 or later

Aruba 2540 Switch Series—YC.16.02.0012 or later

[Ivonne.Bastidas]

Guys, any idea about why activation key is missing on the switch and how can I get it? I'm trying to register a 2930F to Central but the switch doesn't have the Activation Key. See command output below:

w2930F-8G_# show activate provision

Configuration and Status - Activate Provision Service

Activate Provision Service : Enabled
Activate Server Address : device.arubanetworks.com
Activation Key : Not Available
sw2930F-8G_#

[Nitesh Singla]

Hi Ivonne,

Show activate provision shows activation key in the switch only when it  has successfully contacted activate

Please provide me the following information:

1. Is the clock reflecting correct time on the switch ?

2. Do you have DNS server configured on the switch ?

3. What is the firmware running on the switch ?

4. Attach the output for :

show log -r

[thommy88]

I have the same problem with an 2530-24g.

1. Is the clock reflecting correct time on the switch ? -> yes

2. Do you have DNS server configured on the switch ? -> yes

3. What is the firmware running on the switch ? YA.16.04.0009

4. Attach the output for :

Keys: W=Warning I=Information M=Major D=Debug E=Error ---- Reverse event Log listing: Events Since Boot ---- I 12/18/17 11:34:11 04611 job: Job Scheduler enabled I 12/18/17 11:33:58 05101 amp-server: AMP server configuration is disabled due to first configuration. I 12/18/17 11:33:57 05226 activate: Successfully resolved the Activate server address device.arubanetworks.com to 104.36.249.201. I 01/01/90 01:00:45 05225 activate: Loading security certificates and synchronizing time with NTP. I 01/01/90 01:00:45 05224 activate: Zero-touch provisioning enabled; connecting to Aruba Activate server to provision system. I 01/01/90 01:00:45 03783 dhcp: DHCP server did not offer all the DNS parameters on Primary VLAN I 01/01/90 01:00:45 00025 ip: DEFAULT_VLAN: ip address 192.168.100.110/24 configured on vlan 1 I 01/01/90 01:00:45 05177 ip: Setting IP address 192.168.100.99 as default gateway. thank you, thomas

[thommy88]

I´m getting the following error.

W 12/18/17 15:31:15 05602 activate: EST provision with activate server failed because of not-authenticated. I 12/18/17 15:31:14 05226 activate: Successfully resolved the Activate server address device.arubanetworks.com to 104.36.249.201. W 12/18/17 15:30:52 05602 activate: EST provision with activate server failed because of not-authenticated. I 12/18/17 15:30:51 05226 activate: Successfully resolved the Activate server address device.arubanetworks.com to 104.36.249.201.

But unter device inventory the switch has the status "subscribed"

regards, thomas

[Leonardo_Xavier]

I have the same problem on switch model 253048G J9772A:

But unter device inventory the switch has the status "subscribed"

HP-2530-48G-PoEP(config)# show activate provision

Configuration and Status - Activate Provision Service

Activate Provision Service : Enabled
Activate Server Address : device.arubanetworks.com
Activation Key : Not Available

HP-2530-48G-PoEP(config)# show version

Image stamp:
/ws/swbuildm/rel_venice_qaoff/code/build/lakes(swbuildm_rel_venice_qaoff_rel_ve
nice)
Dec 22 2017 14:21:07
YA.16.05.0004
819
Boot Image: Primary

Boot ROM Version: YA.15.20

HP-2530-48G-PoEP(config)# show time
Wed Jan 24 17:06:53 2018

HP-2530-48G-PoEP(config)# show ip

Internet (IP) Service

Default Gateway : 10.1.1.254
Default TTL : 64
Arp Age : 20
Domain Suffix :
DNS server : 8.8.8.8

VLAN | IP Config IP Address Subnet Mask
-------------------- + ---------- --------------- ---------------
DEFAULT_VLAN | DHCP/Bootp 10.1.2.36 255.0.0.0

HP-2530-48G-PoEP(config)# show log -r
Keys: W=Warning I=Information
M=Major D=Debug E=Error
---- Reverse event Log listing: Events Since Boot ----
W 01/24/18 17:08:04 05602 activate: EST provision with activate server failed
because of not-authenticated.

Can you help me?

[Csimborasszó]

Hi,

If the activation key is not available you have to execute the following command first.

#activate provision force

Then the activation key will be available, you can check with the "show activate provision" command.

Br.,

Zs

[zemerick1]

What Csimborasszó said is not accurate. That command does not force the cloud key to show up. That is only true IF the device is able to successfully connect to Activate. Some device, particularly the 2530 struggle to attach to AC. Some users report just waiting a long time and it finally connects. 

I have had some that link up right away, and some that never do!