Wired Intelligent Edge (Campus Switching and Routing)

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self test failure ERR: aruba 3810, what to do?

We have 2 stacked aruba 3810m.

During a power surge, one of the port in Fiber Flex module went dark.

Rebooted the stack, the logs mentioned self test failure ERR on the port.

RMA the module and inserted the new one, still same error.

 

One thing i noticed during the reload is that the particular faulty port becomes dark when the switch is commander and lights up green when it is standby. Its weird.

Anybody has any ideas?

 

member 1--standby

member 2--commander -Flex Fiber port dark

 

member 1--commander-Flex Fiber port dark

member 2--standby


Accepted Solutions
MVP Guru

Re: self test failure ERR: aruba 3810, what to do?

As you experienced a power surge, there may be hardware or software/config damage. I would highly recommend contacting Aruba TAC, as this is not a normal situation.

--
If you have urgent issues, please contact your Aruba partner or Aruba TAC (click for contact details).

View solution in original post


All Replies
MVP Guru

Re: self test failure ERR: aruba 3810, what to do?

As you experienced a power surge, there may be hardware or software/config damage. I would highly recommend contacting Aruba TAC, as this is not a normal situation.

--
If you have urgent issues, please contact your Aruba partner or Aruba TAC (click for contact details).

View solution in original post

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