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3200 upgrade to 6.1.2.7 reboot Cause: Datapath timeout

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  • 1.  3200 upgrade to 6.1.2.7 reboot Cause: Datapath timeout

    Posted Feb 08, 2012 04:23 PM

    HI, I just upgraded to 6.1.2.7. Peak times during the day the controller either becomes unresponsive or just restarts?

     

    Reboot Cause: Datapath timeout?

     

    Is this a new feature, or should I go back to 5.0.3.2?

     

    thx jason


    #3200


  • 2.  RE: 3200 upgrade to 6.1.2.7 reboot Cause: Datapath timeout

    EMPLOYEE
    Posted Feb 08, 2012 04:28 PM

    You  need to call support to figure out exactly what is going on, ASAP.

     

    The latest version of code 6.1.3.0 has fixes that prevent this behavior.  Support can tell you if 6.1.3.0 deals specifically with your issue.

     



  • 3.  RE: 3200 upgrade to 6.1.2.7 reboot Cause: Datapath timeout

    Posted Feb 09, 2012 11:09 AM

     

    Are you using Bandwidth Contracts? With that on we encountered these datapath issues on 6.1.2.7, and it was solved with a 6.1.2.7c patch we got from Tac. Have not gone over to 6.1.3 yet.

     

    John



  • 4.  RE: 3200 upgrade to 6.1.2.7 reboot Cause: Datapath timeout

    Posted Feb 10, 2012 11:44 AM

    I upgraded to 6.1.3.0. After a day and a half the symptoms were back. The controller became unresponsive, and had to be physically restarted.

     

    Jason



  • 5.  RE: 3200 upgrade to 6.1.2.7 reboot Cause: Datapath timeout

    EMPLOYEE
    Posted Feb 10, 2012 11:46 AM
    jason.sigurdur@aspenview.org wrote:

    I upgraded to 6.1.3.0. After a day and a half the symptoms were back. The controller became unresponsive, and had to be physically restarted.

     

    Jason

    Hopefully you have opened a tac case and they will be able to tell you if it is a hardware/software/ or network issue.