Wireless Access

Occasional Contributor I

620-US Support and Updating.

So I now have a 620-US that was supposed to come with AP licenses, but didnt, and is also missing its PoE license.


It is running ArubaOS, build 22127, but during the boot process it says "<<<<< Welcome to Aruba Networks - Aruba A620-US-4 >>>>>" does this mean that it was supposed to have a 4 license AP but the previous user deleted it? And the PoE with it? The sticker on the controller just says "620-US". I am working to see if I can get the eBay seller to get me the licenses, otherwise this is getting returned.


Assuming I can get the licensing from the seller....Will 2x AP93 and 2xAP125 work with a 3.4 OS? What if the AP is running a firmware higher than the controller?


Aruba says I need a $205 support contract before they will even talk to me. Seems overkill for someone who is just setting up a small test network at home. 



TL;DR ; I work in IT for a SMB, we use all CISCO, my company just got bought by another company that uses Aruba for their wireless stuff, figured I would get familar with the new stuff and got a cheap controller/APs on eBay. None of it works because of licensing.





Re: 620-US Support and Updating.

If the controller has the -4 model number, then yes, it would have come with 4 AP licenses.  If the owner performed a "write erase all", then that would have wiped the licensing from the box.    The licenses can be retrieved/imported through the licensing portal (https://licensing.arubanetworks.com), but if the previous owner had this controller in their licensing account, you may have to work with support to get it transferred (here lies your dillemma).


I would contact the seller and ask them about the licenses; both the POE and AP license.


AP-93 requires ArubaOS, or

AP-125 requires ArubaOS


Systems Engineer, Northeast USA


Re: 620-US Support and Updating.

Also, it would have come with 4 AP licenses, however it would not have had PEFNG or RFP licenses.

Systems Engineer, Northeast USA

Occasional Contributor I

Re: 620-US Support and Updating.

Already tried contacting the licensing people, they wont talk to me since the SN of the controller is out of a contract. I am hesitant to pay the $205 for the service contract only for them to tell me that the licenses are gone, locked, or stuck in someone elses account. 


Thanks for the version info for the APs. Is there a table or chart somewhere for AP/OS/Controller compatability? A google search for "Will an AP93 work with a A610-US" doesnt give many useful hits. 




Re: 620-US Support and Updating.

For current APs:  http://www.arubanetworks.com/pdf/products/MAT_AP.pdf.   Scroll down to the Minimum Software Version section.



For end of sale APs (including the 93 and 125) you'll have to search for each APs datasheet (the end of the datasheet has the supported versions).

Systems Engineer, Northeast USA


Re: 620-US Support and Updating.

Contact the seller and ask about the licenses.   Without a support contract, this may be your only option.  If you opt to pay for the contract, you should not have a problem with getting the licenses (assuming it was indeed a 620-US-4).  

Systems Engineer, Northeast USA


Re: 620-US Support and Updating.


Inbuilt AP lic should not disappear with write erase all, they should be there (check the output of "show license-usage ap" rather than 'show license').


As for the POE license, email me your serial number and I will recover it for you - we cannot give you the latest software without a support contract, but there are reasons that require the POE to be tied to a license key which shouldn't be a cost borne by yourself (IMHO). My email address is my username here @ arubanetworks[dot]com




Occasional Contributor I

Re: 620-US Support and Updating.


Interesting. The licenseing appears correct.


(Aruba620) #show license-usage ap

Total AP Licenses               : 4
AP Licenses Used                : 0
MUX Licenses Used               : 0
Unused AP Licenses              : 4
Total RAP Licenses              : 0
RAP Licenses Used               : 0
Total Ortronics AP Licenses     : 0
Ortronics AP Licenses Used      : 0
Total Indoor Mesh AP Licenses   : 32
Indoor Mesh AP Licenses Used    : 0
Total Outdoor Mesh AP Licenses  : 0
Outdoor Mesh AP Licenses Used   : 0
Total 802.11n-120abg Licenses   : 0
802.11n-120abg Licenses Used    : 0
Total 802.11n-121abg Licenses   : 0
802.11n-121abg Licenses Used    : 0
Total 802.11n-124abg Licenses   : 0
802.11n-124abg Licenses Used    : 0
Total 802.11n-125abg Licenses   : 0
802.11n-125abg Licenses Used    : 0

(Aruba620) #show license

License Table
Key  Installed  Expires  Flags  Service Type
---  ---------  -------  -----  ------------

License Entries: 0

Flags: A - auto-generated; E - enabled; R - reboot required to activate


To help those with future searches, During boot it says its a "Aruba A620-US-4",  show version says its a "Aruba620-US" and the physical sticker is "620-US". 



CPBoot (build 21294)
Built: 2009-05-11 at 16:02:06
DDR2 DRAM running at 466Mhz
DRAM:  Total = 512 MB
POST:  Memory test: Physical 0 - 0x10000000 - quick test
       Memory test: Physical 0x10000000 - 0x20000000 - quick test
CPU:   XLS204, rev. A1 Clock: 600MHz
CPLD:  rev: 1.3
SMP:   All 4 cpus successfully started
Board: A620
PCIE:  RC2x2 mode
Net:  xls_gmac0, xls_gmac1 [PRIME]
NAND device: Manufacturer ID: 0x2c, Chip ID: 0xca ( NAND 256MiB 3,3V 16-bit)
Boot:  Primary bootflash partition

Hit any key to stop autoboot:  5  4  3  2  1  0 
booting system partition 0
part offset: 0 part size: 3200000
### JFFS2 loading 'uImage' to 0x87000000
Scanning JFFS2 FS:   -\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|/-\|load: loaded 'uImage' to 0x87000000 (35761972 bytes)
### JFFS2 load complete: 35761972 bytes loaded to 0x87000000

Booting image...

Image is signed; verifying checksum...
Signer Cert OK
Policy Cert OK
RSA signature verified. 
No network device to cleanup
No network device to cleanup
Jumping to the application... 0x80589000
Linux command line:  run quiet console=ttyS0,9600

Aruba Networks
ArubaOS Version (build 22127 / label #22127) 
Built by p4build@cartman on 2009-08-17 at 14:14:44 PDT (gcc version 3.4.3)
Copyright (c) 2002-2009, Aruba Networks, Inc.

         <<<<<    Welcome to Aruba Networks - Aruba A620-US-4    >>>>>

Starting watchdog processes
Check/update Boot Image
Using /lib/modules/usbserial.ko
Using /lib/modules/option.ko
Using /lib/modules/sierra.ko
Using /lib/modules/hso.ko
Reboot Cause: User reboot.
Crash information available.
Restoring the database...done.
SKIPPING Generating SSH Keys......0022
Starting hwMon
Reading configuration from default.cfg
Retrieving Configuration...will take approximately 1 minute


 Show Version:

Aruba Operating System Software.

ArubaOS (MODEL: Aruba620-US), Version

Website: http://www.arubanetworks.com

Copyright (c) 2002-2009, Aruba Networks, Inc.

Compiled on 2009-08-17 at 14:14:44 PDT (build 22127) by p4build

ROM: System Bootstrap, Version CPBoot (build 21294) 

Built: 2009-05-11 16:02:29

Built by: p4build@re_client_21294

Switch uptime is 3 days 2 hours 44 minutes 55 seconds

Reboot Cause: User reboot.

Supervisor Card

Processor XLS 204 (revision A1) with 907M bytes of memory. 

32K bytes of non-volatile configuration memory.

256M bytes of Supervisor Card System flash (model=NAND 256MB).











New Contributor

Re: 620-US Support and Updating.

Hi Jeff,

I have a similar problem that I dont have AP licenses on a 620 I bought off eBay.

Do you know how much it would cost to get license for it? Its only for my home lab so I dont want to spend too much if I dont have to.

AP License Usage
Total AP Licenses0
AP Licenses Used0
MUX Licenses Used0
Unused AP Licenses0
Licenses used for Campus AP's0
Available Campus AP's0
Licenses used for Remote AP's0
Available Remote AP's0
Total Ortronics AP Licenses0
Ortronics AP Licenses Used0
Total Indoor Mesh AP's Supported32
Indoor Mesh AP's Active3
Total Outdoor Mesh AP's supported32
Outdoor Mesh AP's Active0
Total 802.11n-AP-120abg Licenses0
802.11n-AP-120abg Licenses Used0
Total 802.11n-AP-121abg Licenses0
802.11n-AP-121abg Licenses Used0
Total 802.11n-AP-124abg Licenses0
802.11n-AP-124abg Licenses Used0
Total 802.11n-AP-125abg Licenses0
802.11n-AP-125abg Licenses Used0




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