Wireless Access

Contributor I

8.x web aaa test fail

Hi everyone,


I have two controller which version are 8.5 , and I have created a auth server named dot1x_NPS.

 I have tried AAA server test ,but authentication fail on WEB .radius.png

It is strange that Authentication Successful on CLI



Jul 20 17:06:56 authmgr[4041]: <522275> <4041> <WARN> |authmgr| User Authentication failed. username=tianw userip= usermac=00:00:00:00:00:00 authmethod= servername=dot1x_NPS serverip= apname= bssid=00:00:00:00:00:00


How do I troubleshoot for this problem?

Thank you for any answers

Guru Elite

Re: 8.x web aaa test fail

You need to find out what the log on the radius sever says.

*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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Contributor I

Re: 8.x web aaa test fail

Hi there,


Thank you for your reply.


radius server just reject controller 's request on web.

But radius server accept the controller 's request on command line .

I don't know why .


Thank you

Contributor I

Re: 8.x web aaa test fail

Fianlly. I have found the reason


use command "show log all" 


Because my account's password had a special character "%"

on webui It from "%" became to "R2 verbose" That is the wrong password,that why radius server reject the client's request.

on cli It just "%"  No doubt that  it can pass the authetication


When I change the password .there is no "%" in it .then it pass..on webui


But how did that happed? we can't  use "%" in out password in 8.5???

Is there any special character we can't use ?????


MVP Expert

Re: 8.x web aaa test fail

That is what is called a bug :)

If you can, please open a TAC ticket so it can be investigated, logged and corrected for future releases.

Koen (ACMX #351 | ACDX #547 | ACCP)

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