Wireless Access

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Guru Elite

Re: 802.11ac clients (Intel Dual Band Wireless-AC 7260) are unable to connect to AP-225

Non-802.11ac devices should be able to connect to that like a smartphone, right?

*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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Frequent Contributor I

Re: 802.11ac clients (Intel Dual Band Wireless-AC 7260) are unable to connect to AP-225

Yes, other non-802.11ac devices should and they connect. The problem is with Intel 7260 devices. They cannot connect using 802.11ac but they cannot connect using 802.11a/b/g/n either.

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Guru Elite

Re: 802.11ac clients (Intel Dual Band Wireless-AC 7260) are unable to connect to AP-225

yes, a TAC case would be the best thing.


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.5 User Guide
InstantOS 8.5 User Guide
Airheads Knowledgebase
Airheads Learning Videos
Remote Access Point Solution Guide
ArubaOS Consolidated Release Notes
ArubaOS 8 ViA VPN Solution Guide
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Guru Elite

Re: 802.11ac clients (Intel Dual Band Wireless-AC 7260) are unable to connect to AP-225

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Re: 802.11ac clients (Intel Dual Band Wireless-AC 7260) are unable to connect to AP-225

Do you have dot11k enabled? I've seen interop issues with other vendor wireless when this was enabled. I tried to replicate with my Aruba and it was fine with dot11k enabled, though it was an AP125 and not the 225.

If my post is helpful please give kudos, or mark as solved if it answers your post.

ACCP, ACCX #817, ACMP, ACMX #294
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Frequent Contributor I

Re: 802.11ac clients (Intel Dual Band Wireless-AC 7260) are unable to connect to AP-225

Yes, 802.1k is enabled.

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Frequent Contributor II

Re: 802.11ac clients (Intel Dual Band Wireless-AC 7260) are unable to connect to AP-225

Try turning off 802.11k and see if that helps.
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Frequent Contributor I

Re: 802.11ac clients (Intel Dual Band Wireless-AC 7260) are unable to connect to AP-225

OK. Finally the issue has been resolved.

First of all, I have read the thread that was mentioned before but I thought it was strictly related  to 802.11a and not to 802.11ac. Fortunately I was wrong. I decided to give it a try and after disabling Quiet IE, Intel 7260 client was able to connect in 802.11ac standard.

What is more, I decided to test it with 802.11k so I enabled Quiet IE again and disabled 802.11k as suggested and it worked too.

So the issue can resolved by disabling Quiet IE or disabling 802.11k.

Thanks guys for your suggestions.

View solution in original post

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Re: 802.11ac clients (Intel Dual Band Wireless-AC 7260) are unable to connect to AP-225

Glad to hear it worked out. Useful tips for us all.

If my post is helpful please give kudos, or mark as solved if it answers your post.

ACCP, ACCX #817, ACMP, ACMX #294
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