Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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AP Stuck - Sending Reg Domain Info

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  • 1.  AP Stuck - Sending Reg Domain Info

    MVP
    Posted Dec 14, 2018 12:19 PM

    Having a strange issue with some new AP-325's at a remote office. I've been unable to provision them into an AP group or rename them, and upon further investigation, I've found this in the ap details:

     

    AP "80:8d:b7:xx:xx:xx" Operating Information
    --------------------------------------------
    Item Value
    ---- -----
    AP State Sending Regulatory Domain information
    Entry created 2018-12-14 12:14:04
    Last activity 2018-12-14 12:15:04
    Reboots 1
    Bootstraps 1
    Bootstrap Threshold 8
    Port N/A

     

    I've tried downing the switch port and brining it back up, with no success. I've tried provisioning AP from Web and CLI, with no success. Any ideas why this would be getting stuck? I've confirmed we see GRE traffic to and from the remote site and our controller.



  • 2.  RE: AP Stuck - Sending Reg Domain Info

    EMPLOYEE
    Posted Dec 14, 2018 12:45 PM

    Did you try setting the MTU in the AP system profile to 1400 or lower?



  • 3.  RE: AP Stuck - Sending Reg Domain Info

    MVP
    Posted Dec 14, 2018 12:59 PM

    I set the SAP MTU to 1400 and rebooted the AP from the switch and it stopped at the same state. I then set the MTU to 1200 and rebooted the AP from the switch and cleared it from the controller, same result. 

     

    We have about 700 APs on this controller, all at remote offices across the state, this is the first one I've come across with this problem.