Wireless Access

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Access network design for branch, remote, outdoor, and campus locations with HPE Aruba Networking access points and mobility controllers.
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AP is keeps on rebooting

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  • 1.  AP is keeps on rebooting

    Posted Jan 09, 2018 12:54 AM
      |   view attached

    hi to all,

     

    i have a 7205 controller with 6.5.4.2 OS. these 2 APs were once discovered and configured to a group however it keeps on rebooting. what could be the reason? TIA.

     

    see attached datapath session.

     

    any suggestions will be greatly appreciated



  • 2.  RE: AP is keeps on rebooting

    Posted Jan 09, 2018 02:20 AM

    Hi Harvey

     

    What access points are you using?

    What firmware are they on?

    There is a chance that they are locating a master controller.



  • 3.  RE: AP is keeps on rebooting

    Posted Jan 09, 2018 02:40 AM

    What kind of discovery method are you using:

     

    • ADP
    • DHCP
    • DNS

    Can you see / get the output from the AP console during boot?

     



  • 4.  RE: AP is keeps on rebooting

    MVP EXPERT
    Posted Jan 09, 2018 05:04 AM

    Also if you can, attach a console cable to the AP and let it reboota few times, this will give us further clues :)



  • 5.  RE: AP is keeps on rebooting

    Posted Jan 09, 2018 05:14 AM

    Try to factory reset and do it again.

    Make sure AP has all information to join the controller, check via console.



  • 6.  RE: AP is keeps on rebooting

    Posted Jan 09, 2018 06:04 AM
    thank you everyone for your prompt response.

    i am managing at least 17APs via DHCP ,all of them are AP305. 16APs were successfully discovered with no console or hard reset done except for 1AP. actually I was able to modify its APName and group until I noticed it goes up and down every few minutes.

    never had a chance to neither plug console nor do hard reset since it was already mounted up on ceiling

    will test your suggestions next visit.

    thank you all


  • 7.  RE: AP is keeps on rebooting

    Posted Jan 09, 2018 06:53 AM

    Do you have enough licenses on the controller? Are you sure it isn't limited to 16 licenses?



  • 8.  RE: AP is keeps on rebooting

    EMPLOYEE
    Posted Jan 09, 2018 06:37 AM

    @harveyysip wrote:

    hi to all,

     

    i have a 7205 controller with 6.5.4.2 OS. these 2 APs were once discovered and configured to a group however it keeps on rebooting. what could be the reason? TIA.

     

    see attached datapath session.

     

    any suggestions will be greatly appreciated


    It almost looks like port UDP 8211 is being blocked between the AP and the controller:

    Screenshot 2018-01-09 at 05.35.24.png