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New Contributor

AP rebooting again and again

Problema with IAP-103 using the virtual controller:

Reboot Time and Cause: Reboot caused by kernel page fault at virtual address 00e60004, epc == 801c5b80, ra == c0349dc4

 

Product description: Aruba Instant IAP-103 (RW) 802.11n Dual 2x2:2 Radio Integrated Antenna AP 
Product number: JW190A 
Serial number: CU0136010ARB 

Version:       6.4.4.4-4.2.3.2_54910

Guru Elite

Re: AP rebooting again and again

If you have 802.11k enabled on any of your SSIDs, please try disabling it and see if the rebooting stops.


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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New Contributor

Re: AP rebooting again and again

At the moment we have disabled 802.11k, now we will observe.

New Contributor

Re: AP rebooting again and again

We have the same problem in a network of 11 APs (2 x 205 models and 9 x 103 model models). The problem is on 103 models.

Occasional Contributor II

Re: AP rebooting again and again

I am getting the same thing on 4 of our 38 AP-335's

Don't know if this will help. 

Guru Elite

Re: AP rebooting again and again

Disabling 802.11k would only be valid for IAP-103s.


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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Occasional Contributor II

Re: AP rebooting again and again

Got ya, Thank you. 

 

So for the 335's, we are in a cycle where the same 4 AP's are (power cycling) but the lights are not turning off on the AP. Our clients are getting kicked off when they connect to one of the AP's that are stuck in the cycle.

 

They are getting cycled every 3 min or so.

Other AP's on the same Switch are not getting power cycled.

 

Any ideas?

 

Thanks! 

 

Guru Elite

Re: AP rebooting again and again

If you opened a TAC case, they would want you to get the tech support for the APs, so that they can know the reboot or rebootstrap reason.


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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Occasional Contributor II

Re: AP rebooting again and again

Thanks, Colin.

Ok, that is what I will do. 

 

Thanks.

 

New Contributor

Re: AP rebooting again and again

It is interesting that in previous versions I did not have this problem, although I see that the problem has occurred in many users. Is it a software or a hardware problem? Is the hw controller the solution?

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