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Contributor I

AP restore configuration

Dears,

 

We have an issue in two different sites, We suddenly found some of the APs restored its profile and booted up  on the default profile and become inactive and also the name we put it for the AP returned to the default which was the AP MAC address. Could anyone  illustrate to us why this happened and how could we solve it to avoid this problem in the future.

Guru Elite

Re: AP restore configuration

I cannot guess under what circumstances that would happen.  You should open a case with TAC.


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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Guru Elite

Re: AP restore configuration

Did your access points lose power at any time?


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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Contributor I

Re: AP restore configuration

Yes

sometimes the electricity cut off

Guru Elite

Re: AP restore configuration

What version of ArubaOS is this?

 


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
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Contributor I

Re: AP restore configuration

Aruba 6.4.4.9 on the controller in the first site and aruba 6.4.4.2 on the second site

Guru Elite

Re: AP restore configuration

You should open a TAC case.  It almost seems like the access point was corrupted when the power was lost.


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.3 User Guide
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