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New Contributor

AP showing up on controller with wrong model #

I've got a new AP315 installed but it is showing up on the controller (6.5.4.3-FIPS) as an AP314. Any idea's?

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MVP Guru

Re: AP showing up on controller with wrong model #

Haven't seen that before, can't find anything related in the release notes (for 6.5.4.8, latest in branch) either.

 

If you can easily upgrade to the latest version, I would give that a try so you can verify if the issue is still there, and have a better starting point for further troubleshooting. Also, 6.5.4.8-FIPS is a Conservative Release. If an upgrade is not easy, leave it at this version for now.

 

Please open a case with Aruba TAC Support to get this investigated.

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If you have urgent issues, please contact your Aruba partner or Aruba TAC (click for contact details).
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Frequent Contributor II

Re: AP showing up on controller with wrong model #

Did you ever resolve this? We just purchased an AP-315 but the controller is showing it as a 314 and we can't provision it. The info on the unit and the box states that it's clearly a 315.

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Guru Elite

Re: AP showing up on controller with wrong model #

What version of ArubaOS?

Did you factory reset the AP?

 


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.5 User Guide
InstantOS 8.5 User Guide
Airheads Knowledgebase
Airheads Video Knowledge Base
Remote Access Point Solution Guide
ArubaOS Consolidated Release Notes
ArubaOS 8 ViA VPN Solution Guide
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Frequent Contributor II

Re: AP showing up on controller with wrong model #

OS 6.5.4.15.Yes I used the button on the back. I don’t have a serial cable to CLI into
it. Why can’t Aruba standardize on console cables? I had to buy a special
one for the 303H models, now this one as well.
--
Nathan Kuhl Information Technology Wyoming Seminary 570-270-2241 *** Report
all problems to the help desk: http://helpdesk.wyomingseminary.org or ext.
2240 ***

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Guru Elite

Re: AP showing up on controller with wrong model #

Does it show up on the controller?  How did you obtain it?


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.5 User Guide
InstantOS 8.5 User Guide
Airheads Knowledgebase
Airheads Video Knowledge Base
Remote Access Point Solution Guide
ArubaOS Consolidated Release Notes
ArubaOS 8 ViA VPN Solution Guide
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Frequent Contributor II

Re: AP showing up on controller with wrong model #

Yep, as a 314 but it’s clearly a 315. Bought through Amazon, new and sealed.
--
Nathan Kuhl Information Technology Wyoming Seminary 570-270-2241 *** Report
all problems to the help desk: http://helpdesk.wyomingseminary.org or ext.
2240 ***
Highlighted
Frequent Contributor II

Re: AP showing up on controller with wrong model #

How does the OS determine an AP model? Is it by serial number or MAC address?

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Guru Elite

Re: AP showing up on controller with wrong model #

The hardware has it embedded.  If it is showing a different model, you might have something defective 


*Answers and views expressed by me on this forum are my own and not necessarily the position of Aruba Networks or Hewlett Packard Enterprise.*
ArubaOS 8.5 User Guide
InstantOS 8.5 User Guide
Airheads Knowledgebase
Airheads Video Knowledge Base
Remote Access Point Solution Guide
ArubaOS Consolidated Release Notes
ArubaOS 8 ViA VPN Solution Guide
Highlighted
Frequent Contributor II

Re: AP showing up on controller with wrong model #

Thanks for the help. I'll send it back.

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