Wireless Access

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Occasional Contributor II

AP total down with RED zero

Hello

 

I am still facing the problem with access point I've changed from 3.3 AOS ro 6.3 AOS 

I was able to detect the APs before for a while and next all APs went down 

but with 6.3 AOS I have this RED zero !! does this mean anything ?

 

Capture.JPG

 

Thanks in advanced

Regards

 

Highlighted
Moderator

Re: AP total down with RED zero

Did you upgrade directly to 6.3? There is a step upgrade process from code
that old.

The red 0 is no different than a black 0.


If this response is more than 1 year old, it may no longer be accurate. Please consult official Aruba documentation, TAC or your Aruba SE.

| Aruba Alumni | @timcappalli | timcappalli.me |

Highlighted
Occasional Contributor II

Re: AP total down with RED zero

thanks for your reply 

yes I upgrade from 3.3.2.13 to 6.3.1.5_43118 directly 

 

Regards

 

 

Highlighted
Moderator

Re: AP total down with RED zero

You should contact Aruba TAC.

3.3 to 6.3 is not a supported upgrade path.

Did you read the release notes?


If this response is more than 1 year old, it may no longer be accurate. Please consult official Aruba documentation, TAC or your Aruba SE.

| Aruba Alumni | @timcappalli | timcappalli.me |

Highlighted
Occasional Contributor II

Re: AP total down with RED zero

could you tell me which version I should update first ? and next to 6.3 ?

 

also with 3.3 it was the same problem do you have any idea why ?? I posted my configurations on my previous thread in the community

 

Regards

Highlighted
Moderator

Re: AP total down with RED zero

Please look at the release notes for 6.3. It goes over the upgrade path.

You should also contact Aruba TAC at this point.


If this response is more than 1 year old, it may no longer be accurate. Please consult official Aruba documentation, TAC or your Aruba SE.

| Aruba Alumni | @timcappalli | timcappalli.me |

Highlighted
Occasional Contributor II

Re: AP total down with RED zero

ok I will contact them 

my purpose from upgrade was to check if I can make APs up all time and stable 

I've been in this since few days and nothing work with me 

I read a lot of threads on community but nothing works 

 

my core-switch and aruba controller can ping each other and the settings are very simple and I didn't involve too many only the basics and still APs is not detected yet 

 

I hope to find my solution here cause I like the support from this community it is very swift

 

Regards

Highlighted
Occasional Contributor II

Re: AP total down with RED zero

I wonder if the APs firmware was upgraded when I upgrade from 3.3 to 6.3 AOS and that is why I can't detect them anymore 

cause right now I downgrade to 3.3 and still can't detect them ? does that make any since ?

Highlighted
Contributor I

Re: AP total down with RED zero

Hi,

Can you please console in to the ap and to see what msgs are coming. I would also try to do purgeenv or reset the ap to factory default to see if that helps.

Thank you.
Highlighted
Occasional Contributor II

Re: AP total down with RED zero

I went back to 3.3 AOS and configured basic configurations and it worked but it took a while to detect the APs but it is okay as long as it is wokring I am working on it now 

thanks for all of your support guys

 

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