Hi,
Controller: W3200
AOS: 6.4.0.3
AP: AP105
I am in the process of trying to troublehsoot some complaints we have received pertaining to signal strength.
When I started to look into the issue I noticed that in the area where the complaints are coming from, the primary AP in the location is not getting any clients connected to it.
This is a new issue as we have never received complaints until recently.
I verified this by looking at the Controller under Dashboard > Access Points and monitoring the AP.
I took a laptop down to where the AP is. We do not have a dense deployment so I stood in a spot where I figured I would get bumped to this AP as it would have provided the best signal strength, but for some reason my wireless client wasn't moved. I know this probably isn't the right way of testing, but I am new with troubleshooting wireless issues such as this.
I have confirmed that the AP is apart of the Mesh and based on the data the controller is providing I can't see anything that stands out about this AP that could indicate there is a problem.
I did notice that there is one other AP that is in the same vacinity (probably within 15-20 meters) that all the clients seem to be connecting to.
What steps can I take to troubleshoot this issue?
Thank you,
Cheers