Wireless Access

 hi ,

 

We have RAP2 and AP 105, recently encounter the configuration lose issue.  we did provisioning on the AP /RAP, set the AP name and group name , controller ip addr, etc.  However, after some times power on/off , the AP or RAP lose the configuration, what is the cause of this kind problem? thanks in advance. 

Hi Friend,

 

This should not happened. once you provision the AP it should write the AP-Group name and the LMS IP into flash.

 

can you share the snapshot of the printenv command on the apboot mode.

 

just wanna check whether it is able to store the AP_group and LMS or not.

 

Please share the required output.

 

 

Hi,

 

Thanks for your kind reply. It really happened on our AP and RAP.  would you like to tell me how to enter ap boot mode ? thanks

It is very simple,

 

COnsole your AP and hit the enterkey to interrupt the autoboot as shown bellow.

 

 

at the apboot> prompt use printenv and capture the output send.

 

Please feel free for any further help on this

Hi,

 

My AP 105 console can login, but cannot run any command  , how to set to permit? Thanks

 

The RAP2  http://support.arubanetworks.com/Documentation/tabid/77/DMXModule/512/Command/Core_Download/Default.aspx?EntryId=2874 

 

and the AP105  http://support.arubanetworks.com/Documentation/tabid/77/DMXModule/512/Command/Core_Download/Default.aspx?EntryId=9003

 

...both have reset buttons.  Please consult the documentation to see how to reset both.

 

The AP105 and RAP2 should not lose information that is provisioned, like the name of the AP and the ap-group.  If the server that the AP is pointed to is provisioned by an administrator, it should not lose that either.  If the values of those devices are being lost, a TAC case should be opened.

 

 

 

 

 

Hi, 

 

ok,we will report the issue to the local  technical support from aruba reseller.  it really happend on our 1 RAP2 and 2 AP 105 if my provisioning procedure is not wrong. Thanks

Make sure you have the licenses installed ?
show license
show ap license-usage

Hi ,

 

The AP and Rap were used for a few years, and they all should be licensed. 

I provisioned the AP by connecting the ap to the controller directly , and go to configuration/ap installation/provision, then select the ap , set the controller ip address, ap group name ,ap name, then click Apply./reboot . Once the Ap reboot up , I disconnec the ap from the controller.  In the beginning , AP/RAP work fine, but after some days, the AP ./RaP lose the configuration , like AP name....

 

 

Can you please run the following command "show log system | include <AP MAC>

This output of this command may show what might be the issue.

Also have you tried using another browser ?

Hi,

the command under the controller console or AP? my AP console login denied, need to reset the AP, but my customer not allow to do so

 "try another browser" mean use another browser when doing provisioning ap? thanks 

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mwq88@yahoo.com wrote:

 hi ,

 

We have RAP2 and AP 105, recently encounter the configuration lose issue.  we did provisioning on the AP /RAP, set the AP name and group name , controller ip addr, etc.  However, after some times power on/off , the AP or RAP lose the configuration, what is the cause of this kind problem? thanks in advance. 

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What version of ArubaOS is this?

 

Hi, 

 

let me check the version of ap , and get back to you , thx a lot